AddressJob Title: Director - Quality, Risk and Compliance
Location: Canberra, Australian Capital Territory 2601, Australia
Role Type: Full-time / Hybrid (On and Off Site)
Experience Level: Executive / Key Management
Closing Date: 20 May, 2024.
Background:
Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.
Job Summary:
We are seeking an experienced and dedicated Director - Quality, Risk and Compliance to oversee, develop and implement the Quality, Compliance and Risk Frameworks at Capability. The successful candidate will be responsible for developing systems that oversee the delivery of high-quality services, managing the Quality Team, and developing appropriate frameworks. This role requires strong leadership skills, a deep understanding of compliance, Risk and quality frameworks, competencies and practices, and the ability to collaborate effectively with internal teams and external stakeholders.
This role is identified as a Key Management Personnel at Capability Support and will be bound to the Key Management Personnel Policy. Key Management Personnel are defined as roles within the organisation that have significant authority and responsibility, such as Directors, Executives and Senior Management.
Responsibilities:
As the Director of Quality, Risk and Compliance, you'll have the oversight and responsibility for the Quality, Compliance and Risk Frameworks and Team at Capability, you'll report directly to the Board of Directors, and collaborate with other Key Management Personnel to develop frameworks, plans, and, deliver on quality assurance and service outcomes for our Clients.
- Provide strategic direction and oversight for all clinical services within Capability Support.
- Ensure compliance with relevant industry standards, regulations, and policies
- Develop and implement frameworks that promote best practice in Capability's Services.
- Lead the recruitment process for Quality, Risk or Compliance staff members in collaboration with Human Resources / Key Management Personnel.
- Monitor performance indicators related to quality assurance and service outcomes.
- Collaborate with internal teams to ensure seamless support for clients.
- Conduct regular quality checks to assess adherence to developed and implemented frameworks.
- Foster a positive work culture that encourages professional development among staff members.
- Manage budgets allocated while ensuring cost-effective practices.
- Advising the team on operational, quality and risk implications in strategic discussions and planning.
- Contributing to the Strategic Goals of Capability.
- Working with the Governance Structures of Capability to adhere to all relevant legislative requirements.
- Planning and implementing activity aimed to promote culture of continuous improvement.
- Contributing and leading Key Management Personnel discussions.
Skills:
To be successful in the Director of Quality, Risk and Compliance role, you'll need to have:
- Strong leadership abilities with proven experience in managing teams effectively.
- In-depth knowledge of developing, implementing and reviewing frameworks
- Excellent communication skills.
- Experience in oversighting cultural change management systems or therapeutic frameworks to deliver positive outcomes.
- Experience and knowledge of the NDIS Service System and associated risks (desired)
- Experience and knowledge of the OOHC Statutory Care System (desired)
- Ability to build relationships with internal and external stakeholders,
- Experience in managing contracts and relationships
- Proven ability to make sound decisions under pressure
- Exceptional organisational skills and attention to detail
- Proficient in using computer systems relevant to the role
Qualifications:
- Bachelor's degree or higher qualification in a related field (desired)
- Minimum of 5 years of experience in a similar role (desired)
- Proven experience in managing Staff members
- Knowledge of relevant legislation and regulations related to Capability Support including, but not limited to, development of appropriate resources and frameworks for teams.
Working for Capability
Capability is dedicated to its workforce, and doing better for the people working for, and supported by Capability. As our Director of Quality, Risk and Compliance, you'll receive:
- Rewarding Career and Development opportunities to match your current growth strategies
- The autonomy and empowerment to build the Quality frameworks at Capability
- Extremely supportive Board of Directors, Advisory Boards and Governance Structures.
- An organisation supportive of true work-life balance.
- Flexible working arrangements, competitive salary and access to a bonus scheme.
Applying for the Role
We are keen to hear from you. In addition to your Resume, please provide the below selection criteria in two pages or less.
- Your experience in managing teams effectively.
- Your experience in establishing, contributing to, or working under, quality or legislative based frameworks, guidelines and supervision.
- Your efforts you have taken to improve your senior leadership skills.
- Your experience in working in NDIS or OOHC Statutory Care Frameworks. (If relevant)
For any questions relating to the application process, please contact:
Director - Operations, Alex Madge
**********@capabilitysupport.com.au
(02) 5117 4***
