AddressAbout us
Magenta Community Services was founded in 2013 with the mission of providing truly person-centred and flexible support services for people with disabilities. At Magenta, we take pride in being different from run-of-the-mill support providers. Our unique service delivery model builds true participant choice and control into our ways of working.
Our aim is to provide a safe and nurturing environment built on strong relationships and connection with our people, and supported by systems, processes and governance. This has been at the heart of our organisation from the very beginning and will continue to be our focus into our future.
Magenta Community Services is committed to promoting a positive working environment where shared values and behaviours are lived every day. We have four core values:
- We keep our people at the heart of all we do.
- We are professionals with heart.
- We are part of our communities.
- We think outside the box.
Today Magenta employs a diverse workforce across Queensland and New South Wales and provides supports and services to people accessing the National Disability Insurance Scheme (NDIS) and My Aged Care (MAC).
About the role
We are looking for empathetic, experienced and professional Support Workers to join our Northern Rivers Team. You will provide heartfelt care and support to an individual whose needs are complex. You will play a pivotal role in assisting them to achieve their goals which include social activities and cooking, as well as domestic support and personal care. In addition to making a difference in this person’s life you will be a part of a values-aligned team and work closely with the participants family and network of health professionals. Rostered on a 2:1 basis for all day shifts you will appreciate this collaborative and supportive team environment. Our team provide supports 24 hours a day, seven days a week so these shifts may provide you with the flexibility you need to fit around your other life commitments and the added benefit of penalty rates for some shifts.
As an experienced Support Worker, you know that every day will look a little different in this challenging but rewarding role but you can expect to have responsibility for the following key areas:
- Service Delivery – Provide person-centred and flexible support to people living with a disability by understanding their goals and working collaboratively with them, and their broader support network, to achieve these goals.
- Compliance and Risk Management – Ensure the health, safety and wellbeing of our people by delivering services and supports in line with WHS and other regulatory requirements.
- Community and Stakeholder Engagement – Participate in key stakeholder meetings and engage with relevant stakeholders to ensure our participants needs are at the heart of all we do.
- Documentation and Reporting – Keep detailed and accurate records and documentation to ensure a coordinated and best practice approach to client care.
- Strategic Projects – We have recently launched our 3-year strategic plan and our team members will have the opportunity to contribute to projects and other initiatives that support this plan.
About you
To be successful in this role you will be passionate about providing individualised and flexible support to people of all abilities and backgrounds. You will have significant experience working with people who have high support needs including people who communicate non-verbally, require personal care support and who require behaviour support practices using TCI (Therapeutic Crisis Intervention) and other strategies within the Positive Behaviour Support plans in place. You will have a love of learning and the ability to remain calm under pressure. We call this being “a professional with heart”.
Essential Requirements include:
- Minimum of three years’ experience working in a care role with some experience supporting people with complex or high support needs.
- The ability to problem solve, read cues, adapt and respond calmly in any situation.
- Understanding of Positive Behaviour Support Plans and Restrictive Practices.
- NDIS Worker Screening Check;
- Working with Children’s Check;
- COVID-19 Vaccine as per NSW Health directive
- National Police Check (issued within the last 12 months)
- Current First Aid & CPR Certificate
- Current Australian Driver’s License
- Own vehicle with comprehensive car insurance.
The following experience would be highly regarded:
- Minimum Certificate III in Individualised Support or other relevant discipline.
- Experience following a positive behaviour support plan.
- Training in TCI will be highly regarded but this training will be provided to the successful candidates.
- Experience working with authorised restrictive practices in mental health or aged care would be particularly helpful in this role.
Next Steps
As a values-driven organisation it is important that the successful candidate’s values align to ours. If this sounds like your dream job, please apply via seek by sending us a copy of your resume with a 1-page cover letter outlining your suitability for the role and how you would apply one of our four core values to the role:
- We keep our people at the heart of all we do.
- We are professionals with heart.
- We are part of our communities.
- We think outside the box.
Magenta Community Services understands and promotes inclusivity and diversity of the workplace. We encourage people from all backgrounds, abilities, and identities to apply to all our current vacancies.
