Dispatch Team Leader

Splosh is a highly successful gifting and homewares wholesaler with over 3,000 stockists across Australia and New Zealand. We have an exciting opportunity for an experienced and enthusiastic individual to join the Splosh Distribution Centre Team as Dispatch Team Leader, leading a team of up to 10.

As the Dispatch Team Leader your aim is to assist the DC Manager with the overall operations of the Dispatch Team by building successful, long-term team member relationships and maximising efficiency in DC. You will work to ensure that the inter-department needs, requests and queries are responded to in a timely manner and aspire to deliver a positive experience. You should have excellent communication and negotiation skills and be customer service and team oriented.

Key Responsibilities:

• Management of Team Rosters and Timesheets
• Manage all freight enquiries and picking errors in a timely manner
• Accountable for Picking and Packing of all orders in an accurate and timely manner.
• Oversee daily dispatching and manifesting to hit dispatch deadlines
• Manage set up, induction and training of new Team members 
• Manage training and support across all software/hardware e.g voice picking devices 
• Oversee processes and procedures for the Dispatch Team, ensuring they are regularly reviewed and updated
• Identify opportunities to increase efficiencies within the Dispatch Team 
• Resolve conflicts and provide solutions to team members in a timely manner
• Assist DC Manager with Team performance reviews
• In conjunction with the DC Manager, management of all WHS and safe workplace procedures and training for DC Team 

As the ideal candidate, you will possess the following key attributes:

• 1-2 years’ experience in a similar role and industry
• Demonstrated people management experience in a DC environment
• Track record in results driven Team Leadership
• High level of accuracy and attention to detail
• Timely and accurate pick/pack/dispatch of sales orders and briefs from Management
• Proven track record of driving Continuous Improvement initiatives
• Advanced WMS and MS Office skills
• Ability to deliver results in a high-pressure environment
• Proven track record of maintaining a high-performance team culture
• Ability to multi-task and manage conflicting priorities
• High level of communication skills
• Ability to work under pressure
• Excellent time management skills
• OH&S knowledge
• Voice Picking Experience

The standard working hours at our Distribution Centre are Monday to Friday 6:00am - 2:00pm. However hours may vary in peak/low times with consultation. 

Please only apply if you meet the above criteria.

Only applications that include a Resume, Cover Letter & completed questionnaire will be considered.

The SPLOSH team