Dispatcher / Call Take

National Patient Transport (NPT) is a leading private provider of Non‑Emergency Patient Transport services in Victoria, New South Wales, and Western Australia. Commencing operations in 1993, NPT has a rich history of accomplishments.  Our team provide patient transport services 24 hours a day, 365 days of the year with patient care, safety and meeting the needs of customers amongst our highest priorities. 

At NPT, we are dedicated to providing safe, reliable, and compassionate non-emergency patient transportation services. We pride ourselves on ensuring providing the highest standards of care to the patients transported. As part of our team, you will have the opportunity to make a positive impact on the lives of individuals who rely on our services.

NPT employs more than 900 qualified staff and has a fleet of over 200 vehicles to provide services in NSW, Victoria, and Western Australia

NPT is part of ComfortDelGro Corporation Australia, one of Australia’s leading transport providers. Our parent company is ComfortDelGro Corporation Limited, a global transportation company listed on the Singapore Stock Exchange and one of the world’s largest land transport companies. The ComfortDelGro Group’s operations extend from Singapore, Australia, New Zealand, the United Kingdom, Ireland, China, and Malaysia, with a combined fleet of around 34,000 vehicles.

NPT is currently recruiting a Dispatcher / Call Taker to work in our Perth  based Operations Centre.  We require someone who has a commitment to the delivery of excellent customer service and a very patient demeanour.  This role involves the receipt of calls from hospitals and other clients, registering each call in our computer system and dispatching transport details to road crews. 

We currently require employees to join the team on a full-time basis working 10am to 6pm each day.

Key Selection Criteria:

• Demonstrated commitment to the delivery of a customer focused service;
• Experience working in a high pressure, fast paced environment;
• Ability to work well in a team environment;
• Analytical and lateral problem solving skills;
• Ability to liaise with customers and health care professionals at all levels;
• High level organisational and time management skills;
• Excellent written and oral communication skills;
• Computer competency and the ability to learn new systems;
• Well-developed interpersonal skills;
• A good working knowledge of the geography of the state of WA;
• Health and medical terminology understanding an advantage;
• Experience working in a Customer Service Centre highly regarded.
• Current Police Check (or willingness to obtain one).

NPT is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI+, candidates with varying abilities and those from culturally and linguistically diverse backgrounds.