Duty Manager

Location: Darwin/Palmerston

Wage: Hospitality Award Rates

Join our Award-Winning team at Landmark, a venue managed by Coleman Management Group with over 25 years of experience in the Northern Territory business scene. We're seeking an experienced Duty Manager to join us in an exciting role centered around music, sports, and special events in a fast-paced environment.

As the Duty Manager, you will play a pivotal role in maintaining the seamless day-to-day operations and ensuring the delivery of exceptional experiences for our customers. Your responsibilities will range from supervising team performance to adeptly resolving issues as they arise, positioning you at the forefront of fostering a positive atmosphere for both guests and staff members.

Job description:

• Overseeing day-to-day operations, including staffing, scheduling, and ensuring adherence to company policies and procedures.
• Providing leadership and guidance to your team.
• Handling customer inquiries and complaints with professionalism.
• Collaborating with other departments to ensure seamless coordination and communication across the entire organisation.

Main duties:

• Opening and closing the venue
• Assist Senior Management with the day to day operations of the various departments of the venue
• Manage venue team members on a daily basis including preparation of rosters, training and development, customer service standards and performance management
• Holding keys for the security of gaming and bar 
• Management of inventory and ordering of stock for the venue
• Managing budgets and financial plans as well as controlling venue expenditure
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Handling customer complaints in a timely manner
• Leading and compiling the daily handover for the next Duty Manager
• Ensure all venue team members create customer service delivery that is timely, effective, and efficiently meets venue standards
• Ensure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as required
• Communicate and implement policies and procedures to all employees’ to ensure operational and service standards are maintained
• Conduct regular floor checks of all venue areas to ensure all areas are clean and well maintained
• Other incidental and peripheral duties as requested by the Employer

Successful candidate will have:

• Previous experience in Hospitality business in a Managerial position.
• Natural leadership skills to lead by example and create a positive and supportive work environment for all staff.
• Problem-solving ability and thrive under pressure in a fast-paced work environment.
• Professional presentation and excellent communication skills.
• Demonstrated ability to provide excellent customer service.
• Ability to adapt to changing circumstances and pivot seamlessly when needed.
• Current RSA or able to obtain one.
• Current RSG or able to obtain one.
• Knowledge of food safety and hygiene practices.
• Flexibility to work various shifts including weekends, nights and public holidays. 

HOW TO APPLY

Send cover letter and a copy of resume by email to:

****@thelandmark.bar