AddressKey Responsibilities:
- Operational Management: Oversee day-to-day operations of the hotel, including front desk, housekeeping, food and beverage outlets, and event spaces.
- Staff Supervision: Provide leadership and guidance to staff members, ensuring they deliver exceptional service to guests. Conduct regular team meetings and training sessions to enhance performance and foster a positive work environment.
- Guest Relations: Interact with guests to ensure their needs are met and concerns are addressed promptly and professionally. Handle guest complaints or issues effectively and strive to exceed guest expectations.
- Financial Management: Assist with financial tasks such as cash handling, billing, and inventory management. Work closely with the finance department to ensure accurate reporting and adherence to budgetary guidelines.
- Health and Safety Compliance: Enforce health and safety protocols to maintain a safe environment for guests and staff. Conduct regular inspections to identify and address any potential hazards or compliance issues.
- Event Management: Coordinate and oversee events hosted at the hotel, including weddings, conferences, and private functions. Ensure all arrangements are executed flawlessly and guests receive exceptional service.
- Collaboration: Collaborate with other departments such as sales, marketing, and maintenance to achieve organizational goals and enhance the overall guest experience.
- Administrative Tasks: Complete administrative duties such as scheduling, payroll processing, and reporting as required. Utilize hotel management software to maintain accurate records and generate reports as needed.
Qualifications and Skills:
- Previous experience in a similar role within the hospitality industry.
- Strong leadership abilities with a proven track record of effectively managing teams.
- Excellent communication and interpersonal skills.
- Sound knowledge of hotel operations and industry trends.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in computer skills and familiarity with hotel management software.
- Flexibility to work evenings, weekends, and holidays as required.
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for career advancement and professional development.
- Staff discounts on hotel services and amenities.
- Health and wellness benefits package.
- A supportive and collaborative work environment within a prestigious establishment.
Join The Royal Hotel team and be part of an exciting journey to deliver unparalleled hospitality experiences in the heart of Mornington. Apply now to become our next Duty Manager and contribute to our continued success!
