AddressCompany Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
As Front Office Duty Manager you will be responsible for managing operations for the Front Office department; and the hotel in the absence of the Heads of Departments. Reporting directly to the Front Office Manager you will be working closely with Housekeeping, Maintenance, Food and Beverage departments to deliver brand standard rooms, product and services while ensuring the safety and security of the resort and guests.
You'll lead by example and provide excellent customer service, attending to guests and visitors in a friendly and professional manner. You'll be rostered to meet the peak and flow of business demands that will have varied shifts including mornings, evenings, weekends and public holidays.
Your duties will include:
- Oversee operations and maintain a highly visible presence in Front Office and guest contact areas
- Ensure all organisational policies, procedures and guidelines are adhered to.
- Review arrival lists and anticipate guest needs. Liaise with all departments to ensure exceptional guest service.
- Address and resolve major complaints. Communicate problems to management and advise steps taken to resolve.
- Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports.
- Maintain a high level of product and service knowledge.
- Operate communications equipment and use rooms' computer program as required. Respond to and process incoming correspondence.
- Maintain Duty Manager's log book and liaising with department heads on various issues and complaints.
- Assist the Front Office Manager
Qualifications
To be successful in this role:
- Previous experience as a Duty Manager in the Front Office Department within a hotel environment is ideal.
- Ability to demonstrate a commitment to outstanding customer service.
- Possess a high standard of grooming and personal presentation.
- Excellent communication and interpersonal skills.
- A confident leader who has prior experience in mentoring and guiding a team to provide a memorable experience for guests.
- Strong computer skills (Microsoft Office Suite, Opera).
- Attention to detail, flexible and reliable.
- Team player and work well under pressure.
Additional Information
In return for your commitment, we offer fantastic career opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel and partner discounts worldwide, yearly service recognition rewards, free and confidential employee assistance program, and industry-leading training with Accor Academy.
