AddressWe are one of Australia's leading retail property groups, who are reimagining the way Australians live, work and play. We own and manage some of the most recognisable and loved retail destinations across Australia and are evolving to transform our portfolio into destinations that offer a broad selection of retail, residential, and office spaces.
Role purposeThe key purpose of the Duty Manager is to ensure all Centre functions (Retail, Operations, Guest Experience and Marketing) continue to be delivered during weekends. Being a part of the leadership team at the centre, the Duty Manager is responsible for ensuring major initiatives continue to progress 7 days a week in a seamless manner and will manage emergency situations, the general up-keep of the centre, retailer and customer liaison and overall customer service in order to maximise centre presentation maintain an exceptional customer experience. What will you bring?
You will be an experienced middle level manager with a background in customer service or retail operations. You will be an influencer with strong negotiation skills with the ability to manage and resolve conflict effectively. You will have previous experience in contractor management and a demonstrated understanding of safety, health and environmental management. You will possess a solid knowledge of retail leases & retailer management coupled with centre operations (tenancy delivery, safety and security). You will be known for your capability to problem solve in high pressure situations and have a proven track record of delivering results through collaboration with others. A tertiary qualification in a business related discipline is desirable.
Work schedule:
Thursday - Monday (10am -6pm) - required to work all weekends
What will success look like?We Imagine a Better Way
- You are forward thinking and consistently challenge the norm to seek out new ways to improve customer outcomes.
- You consistently role model the values and behaviours.
- You are confident in speaking up and can recommend new ways of working or business solutions to meet the needs of stakeholders.
We Embrace Difference
- You advocate equal opportunity, challenging assumptions to create a diverse workforce.
- You seek out and encourage diverse views to challenge your own thinking
- You understand and show respect for the diversity of the Vicinity community.
We Always Collaborate
- You connect people and teams to drive outcomes which are better, easier and more enjoyable.
- You respond to the needs of the centre and influence the right outcomes based on these.
- You put people and our customers at the centre of every conversation.
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
- Flexible working options
- Birthday leave & purchased additional leave
- $1,000 worth of VCX securities rewarded for eligible team members
- Internal mentoring program
- Generous Parental Leave
Our values cultivate a culture that encourages our 1,200+ team members to be adaptable, agile, resilient and passionate.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
Email: ***************@vicinity.com.au
Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
