AddressVista Hospitality Group introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!
Sage Hotel James Street is looking for a Duty Manager to join the team. The hotel is built around the historic Queens Arms (QA), this 93-room hotel seamlessly combines the traditional façade with modern hotel interiors. Guests enjoy exploring the surrounding designer shops, bars and restaurants that make the iconic James Street precinct so unique. With 93 rooms, it is a digitally-savvy and locally-connected hotel. Amidst the fashionable surroundings of James Street, the hotel is applauded for its locally-sourced, decorations, and mini-bar amenities, celebrating the neighbourhood.
Reporting to the Operations Manager, as the Duty Manager, you will be responsible for ensuring the smooth running of the front desk operations. You and your team will provide guests with an experience that exceeds their expectations throughout their stay.
Position Requirements:
- To assist in all aspects of running the front desk and supporting the team
- Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
- Coordinate and oversee the running of the hotel in the absence of Operations Manager.
- Handle and resolve any guest concerns effectively with confidence and in a professional manner
- Answer all incoming calls promptly and pleasantly and provide appropriate assistance
- Responsible to maintain an updated MOD log on every shift
- Check rooms, making sure any special requests are carried out accordingly
- Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
- Experience in overnights and rolling the system seen as advantageous
About the role
- The role can be either full time or be split with 2 part-timers job sharing
- Heart melting smile with bubbly personality
- Innovative and creative
- Entrepreneurial approach
- Committed to quality and focused on service
- Ability to work a 7 day roster, including nights and weekends and public holidays
- Resilient and flexible, with the ability to multi-task
- Self motivated team player with the ability to lead a team
- Ability to develop and maintain effective relationships
- Enthusiastic and engaging personality, with excellent personal presentation
- Controlled in a high pressure environment
Benefits and perks
- Location easily accessible to public transport
- Fantastic team environment, with supportive leaders.
- Career growth opportunities throughout the Vista Hospitality Group
- Food & Beverage and accommodation discounts across the Vista Hospitality Group
- A FREE Familiarisation Stay
- A referral incentive program
- An EAP program and regular celebrations and team events.
Skills and experience
- Excellent verbal and written communication skills
- Proficient in the use of Microsoft Office – Word, Excel, Outlook and PowerPoint.
- MUST have supervisory Hotel Front Office experience
- The flexibility to work a 24/7 roster, including public holidays and weekends.
- Open Manual licence or willingness to obtain one
- Understanding of Front Office Procedures and Systems
- A current First Aid Certificate
At Vista Hospitality we strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the Sage Family, then we would love to hear from you!
We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.
