Duty Manager / Team Lead

Looking to step into a managerial position? We have just the opportunity for you at the Adelaide airport!

• Leadership role
• Adelaide Airport based
• Large international organisation with opportunity to move internally

About the role:The Duty Manager is required to supervise and maintain the daily operations of the Wash and Vehicle Service Agents and Runners on duty. Integral to this role is the cleaning and servicing of rental vehicles following established standards. The Duty Manager will communicate throughout the shift with the Counter Duty Manager to ensure effective fleet and staff management.This is a busy role with no two days the same and is critical to the operation of our business!Key duties and responsibilities would include:

• Liaise with Counter Duty Manager to discuss and organise fleet, staff and general shift requirements
• Conduct regular checks and communicate with teams to monitor check in volumes and rental bay levels
• Conduct thorough huddles at beginning of shift to ensure clear and effective plan for shift
• Communicate fleet and productivity requirements to staff on shift
• Identify highest demand by fleet group and ensure availability for shift
• Understands all operations systems end-to-end and follows processes accordingly.
• Complete fleet inventory as required
• Manage and facilitate building and yard repairs and maintenance
• Maintain wash stocks and supplies and manage staff rostering for Vehicle Service Agent.
• Ensure that fuel deliveries are handled in accordance with company procedures and relevant health and safety legislation
• Conduct Auditor checks as required
• Ensure lost property is logged and maintained correctly
• Remove damaged or service vehicles from fleet to designated out-of-service area
• Ensure vehicles are ready and meeting the Service Standards for pick up and conduct audits as required
• Conducting inventory daily of all Vehicles (Daily) and Child Safety Seats (Weekly) for Location
• Printing, completing and actioning daily manifest regularly
• Adhere to and monitor Uniform guidelines in accordance with Uniform policy
• Identify damage and ensure all paperwork is completed in accordance with policy
• Ensure accurate completion of Fuel Sheets daily
• Effectively communicate with following Duty Manager on next shift
• Ensure security of company assets is maintained in accordance with policy requirements.
• Understand and drive location NPS targets and performance on shift
• Review and action Medallia alerts/escalations and provide feedback to Wash staff.
• Forecast and effectively and identify peak operational periods by ensuring Staff readiness
• Driving and clean vehicles as required.
• Other duties as required

What we are looking for:

• Previous experience in supervisory or leadership role in an operational environment
• Demonstrated understanding and use of Customer Service and Sales techniques and processes
• The ability to manage multiple tasks simultaneously across multiple sites.
• High level of attention to detail
• Strong problem-solving skills
• Excellent interpersonal, leadership, coaching and conflict resolution skills.
• Excellent verbal and written communication abilities
• The ability to analyse processes and information, identify problems and trends and develop effective solutions and strategies.
• Demonstrated Service Excellence Orientation, and commitment to company’s Vision, Mission and Values
• Knowledge of Workplace Health and Safety
• A Full Drivers’ license is required and the flexibility to work to a rotating roster

So, what’s in it for you?

• Salary + Bonus
• Full use of a company vehicle including all petrol, maintenance and insurance
• Uniform and parking provided
• Leadership role
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

If you want to be a part of shaping our business then don’t hesitate, put an application forward by clicking ApplyAbout Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.#POSTAdelaideSouth AustraliaAustralia