About LifeFlightLifeFlight stands as a global pioneer in aeromedical care, boasting Australia's most diverse service with its fleet of fixed and rotary wing aircraft. Our core mission is to save lives and serve the community.As a Duty Tasking Manager (DTM), you will take charge of overseeing and leading our Communications Centre and flight operation functions across LifeFlight and its affiliated entities. This full-time role, situated in Brisbane’s CBD, entails working on a rotating roster (including an on-call component) to support our round-the-clock Emergency Aeromedical Service operations.About the Role
- Supervise and lead day-to-day operations in an aeromedical EMS and SAR environment.
- Oversee rostering and training to ensure they meet business needs.
- Foster successful outcomes through proactive leadership, ensuring compliance with relevant CASA, industry, and company regulations.
- Assist the General Manager of Operations, completing operational duties to meet commercial contracts and service level agreements.
- Proven leadership skills with the ability to support a team towards achieving key outcomes.
- Proven robust decision-making skills with the capacity to make effective choices that uphold organisational integrity and deliver excellent outcomes.
- A focus on maintaining standards and developing your team to be their best selves with a passion for best practice learning and development.
- Willingness to carry out on-call duties including after-hours advice and problem-solving
- An understanding of contingency and business continuity planning
- Management of contractual relationships, including stakeholder engagement and reporting requirements
- Knowledge of aircraft operations, flight crew duty limits and flight planning would be advantageous
- Excellent customer service skills and a focus on continual improvement
- Ability to work independently, make effective decisions, and be solutions-focused
- Strong communicator, ability to provide clear and concise messages to a variety of stakeholders
- Outstanding relationship-building ability – this role has contact with all points of the business
- Experience using Microsoft Suite and rostering systems, with the ability to learn new software quickly and accurately
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