Duty Manager - Voco Brisbane

The voco Brisbane City Centre is now open offering 194 guest rooms, 11 meeting spaces, 2 Food & Beverage outlets, fitness suite & pool. 

At voco everyone’s a host. 

If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back. 

Our guests are the kind of people who know exactly what they want whether they’re travelling for work or pleasure. They’re not expecting high-touch deferential service but appreciate the time and space to really indulge and enjoy. So, at voco hotels we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing. 

Job Summary

As Duty Manager you’ll deliver outstanding guest experiences by assisting with the management of all aspects of the front office and guest services. You’ll create the warm atmosphere that makes our guests feel at home and come back over and over again. Ensuring brand, company standards and local government regulations are adhered to.

We're looking for an experienced Duty Manager or Supervisor ready to step up, someone smart and considerate - a problem solving genius that takes pride in creating and delivering great customer experiences. You will co-lead the Front Office team to success, rolling up your sleeves and working side by side with them. You'll be an expert in all areas of the Front Office Department including the administration of guest experience, colleague recruitment and hiring, and brand compliance.

This is a unique opportunity to join at pre-opening, this gives you the opportunity to hand pick your teams, train them, and build the culture. Therefore, we are looking for someone with passion, a hands-on leader skilled in the job role and ready for an exciting challenge to deliver this amazing brand & guest experience to Brisbane.

Responsibilities 

• Love the brand & be a great ambassador of voco Brisbane City Centre
• Being part of and taking the lead when required in hotel emergency procedures, together with assisting in ensuring the hotel complies with local government regulations concerning safety, and any other regulatory requirements.
• You've got a good eye for detail – our processes are super important in helping us deliver a consistent guest experience.
• You will be responsible for accurately auditing and balancing our hotel's accounts at night.
• You'll also prepare daily revenue reports for our hotel and corporate management team.
• You'll be dealing with a variety of people, so your communication will be adaptable. You'll be a brilliant communicator - consistently clear and concise.
• You'll help us problem solve as we're still building our business; we have solutions to find, and your logical thinking and collaboration with teams across the business will be key.

Skills & Experience 

• Proven experience of at least 2 years' within a similar role or capacity
• Demonstrable experience with hotel PMS such as Opera and POS - Simphony
• You will be a self-confessed Excel geek and love working with numbers with excellent attention to detail
• Professional and personable, with a can-do attitude
• You make calm, collected decisions – even when the clock is ticking
• Ability to communicate effectively in spoken and written form
• You will be required to hold or obtain a QLD RSA certificate
• You must meet the appropriate legal requirements to work in Australia

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand experiencing unprecedented growth. 

If this sounds like the perfect move for you, come, join us. 

At Pro-Invest Hotels we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.