Richmond VIC 3121, Australia Req #7933Friday, 17 May 2024Established in 1992 Skechers USA, Inc is based in Manhattan Beach, California is an award-winning global leader in the lifestyle footwear industry. With over 150+ Skechers stores across Australia & New Zealand, our lifestyle footwear appeals to trend-savvy men, women and children. Skechers' success stems from its team, high-quality, varied product offering, diversified domestic and international distribution channels, and targeted multi-channel marketing.About the role:We have an exciting role available for a Wholesale Customer Experience Agents to join our Distributed Brands Wholesale Operations. Reporting to the Brand Manager, your main responsibility is to support our customers through our wholesale channels in a collaborative environment where the customer comes first, and their experience is at the forefront of every interaction.Your key responsibilities will include:
- Be the first point of contact for customer enquiries via Zendesk and phone calls
- Be a data entry wizard with high accuracy as entering our customer orders is a significant part of the role
- Run and action EDI (electronic data interchange) daily
- Keep our customers and Sales Representatives smiling by maintaining a high first response time
- Identifying and escalating support requests to ensure it is resolved in a timely manner
- Working as part of a close team to ensure our customer always comes first!
- Identifying areas for process improvement and make recommendations to the leadership team
- Being adaptable to multiple brands and Wholesale businesses/accounts
- Managing and keeping to tight deadlines
- Demonstrated experience in a Customer Experience or data entry role
- Affiliation with Accent Group core values and “Make It Happen” attitude
- Adaptable, flexible, and able to work autonomously and unsupervised
- A computer wizard (typing speed
- Experience with live chat, phone and email support
- Problem solving and multi-tasking is second nature to you!
- Experience with Zendesk & AP21 is desirable