E-Commerce Manager - Skincare Brands

ABOUT US

At Self Care Corporation we’re redefining the personal care industry with three ground-breaking brands united by a single mission: to empower women to look and feel their best through safe, cutting-edge technology.

We are on the lookout for an E-commerce Manager who is passionate about driving digital innovation, fostering international brand growth, and creating meaningful partnerships, all while upholding our core values of empathy and excellence.

As the Ecommerce Manager you will be responsible for driving growth, digital transformation and omnichannel strategy, focusing on revenue, profit, and optimum online customer experience. The Ecommerce Manager will identify key commercial opportunities that will drive trade.

This successful candidate will work collaboratively with the Marketing Manager, Global Partnership Manager, Customer Service and Logistics, and report directly to the brand Founder & CEO.

KEY RESPONSIBILITIES & SPECIFIC DUTIES

• Ecommerce
• Trade all four Selfcare websites (2 AU skincare, 1 UK skincare site and 1 allergy free toothpaste brand) to deliver sales & profit targets.
• Oversee financial performance, including profit and growth, of the ecommerce channels through efficient, customer-focused operations management.
• Oversee the management of customer acquisition and retention programs leveraging internal team members and agencies to execute SEO, SEM, email marketing, affiliate marketing, paid and organic social media strategies.
• Optimise the online customer experience to increase conversion and AOV.
• Manage the sites through promotional and seasonal periods, while adhering to brand guidelines.
• Manage the websites’ ERP integration to NetSuite
• Continually optimise the websites to increase conversion rate, using testing tools and other analytics insights to test CRO recommendations.
• Continually work on strategies to improve the customer Journey and personalisation for our digital customer, with assistance from the Marketing team.
• Develop and implement the online merchandising strategy and content plan in line with our Marketing Calendar and relevant stock reports.
• Manage and load all product information, content pages, website changes, updates and ensure timeliness and accuracy, conducting weekly site walks.
• Be a vital part of the wider marketing team and contribute to ideas, projects, and campaigns.
• Ensure Selfcare brands are market leaders in ecommerce, delivering the key brand message.
• Develop, manage, and expand customer loyalty programs, ensuring they
• reflect our brand values and commitment to safety and sustainability.
• Forge strategic partnerships, affiliate relationships, and collaborations that amplify our brands and extend our reach to like-minded consumers worldwide.
• Stay up to date with industry trends, best practice and emerging technologies and champion digital initiatives.

TEAM

• Manage one direct report in the Digital team: the Customer Service Manager
• Support the Marketing Manager to segment and optimise user journeys from various traffic sources.
• Work closely with the Customer Service Team to ensure customer service levels are exceeding expectations and continually reviewing/improving the customer experience.
• Work with the Digital Marketing agency & Marketing Manager to implement the digital marketing plan relevant to the website.
• Manage the Digital Marketing agency to optimise ROI and Digital revenue growth.

QUALIFICATIONS

• Bachelor’s degree in marketing, Business, or a related field, with a deep
• understanding of the global e-commerce ecosystem.
• Proven track record in Shopify and Klaviyo management, with extensive
• experience in digital marketing strategies focused on SEO, PPC, and
• social media.
• Demonstrated success in driving traffic, customer acquisition and brand.
• growth, underpinned by a strong foundation in building partnerships and
• collaborations.
• Passion for women’s empowerment and a commitment to promoting.
• safe, innovative personal care products.
• Exceptional analytical, strategic thinking, and creative skills, capable of
• crafting impactful campaigns that align with our mission and values.

WHAT WE OFFER

An exciting role driving growth for brands that make a difference in the

lives of women around the world.

Hybrid and flexible work environment with luxe North Sydney Offices

A dynamic and supportive work environment committed to diversity,

innovation, and sustainability.

A competitive compensation in line with your experience and impact

Opportunities for advancement in a mission-driven company.

HOW TO APPLY

Interested? Please send us your CV and cover letter highlighting your experience with Shopify, Klaviyo, digital marketing, and your passion for the beauty industry.

Please include examples of how you have contributed to brand growth while upholding values similar to ours.

Join us in our mission to empower women through safe, innovative personal care solutions. Be a part of our journey to make a global impact with integrity and innovation at the heart of everything we do.