Early Childhood Administration Officer

Who are we?

The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented at a local level.

As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney and Western Sydney. The EC approach supports the activities that will improve the independence and social participation of children aged 0-9 years with developmental delay and/or disability.

What does this role look like daily? 

• You will engage with a child and their family at several key points. Each day will have different and often competing challenges for you to assess and demonstrate knowledge around, including but not limited to the following:
• Manage Reception area/front office, including ordering office stationary/supplies for the team
• Effectively manage and record feedback, complaints and suggestions from stakeholders in a timely and professional manner
• Administer the EC enquiry and intake process for the region and other regions as required using the NDIS IT System.
• Working with other EC Administration Officers to ensure the highest quality service delivery to all families and stakeholders.
• Ensure a flexible approach to workloads and ad hoc tasks as designated

The skills and experience we are looking for include: 

• Understanding the importance of implementing a tailored and personalised approach to children and their families - one size does not fit all.
• Excellent interpersonal communications
• Tertiary qualifications in Business Administration or evidence of actively working towards completion.
• Demonstrated previous professional experience in an administration role
• Demonstrated experience using the full Microsoft Office Suite as well as customer database systems

Other requirements include:

• Current Driver's Licence - P1 minimum
• Valid Working with Children’s Check Clearance - mandatory
• Valid NDIS Worker Screening Check (NDIS WC) or willingness to obtain – mandatory
• Working Rights in Australia for Full-Time Employment
• Fully vaccinated for COVID-19 (including minimum 1 x booster) in accordance with current Northcott Requirements (unless granted an exemption).
• Successful pre-employment police check

Northcott Culture

• Induction Training Program – We have a tailored training program to help you understand how we meet targets and see the highest standards.
• Supportive and experienced Team Leaders & Managers – we want to see you succeed!
• Diverse and Inclusive – Our teams are multi-cultural, which makes it a point to embrace different cultures and opinions.

Benefits we offer

• A diverse group of people in a great team environment who share knowledge, pursue growth and a desire for excellence. 
• Salary packaging, Perkbox, health and wellbeing benefits and more
• Great leave entitlements & flexible working environment.
• The role will be covering the local office based in North Sydney.

To apply, please provide an updated Resume and a brief cover letter giving an overview of your skills and experience relevant to the role's requirements.

If you have any questions outside of the information provided, please email Katherin Lyle at **************@ndis.gov.au

About us:

We don’t just focus on the bottom line. Our passion is to support children and families with both undiagnosed and diagnosed disability to live the life that they choose. As a large not-for-profit organisation, we offer an inclusive culture, a diverse group of people in a great team environment, growth and a desire for excellence. We also offer salary packaging, great leave entitlements and a flexible working environment available.

Agencies need not send through applications. 

When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application.