Ecommerce Operations Administrator

Who We Are:

We are an iconic Australian owned global retail organisation that includes Australia’s most successful retailers encompassing the Spotlight, Harris Scarfe, Mountain Designs & Anaconda brands

As part of our eCom Ops Team you will support all SRG Brands, including Spotlight Australia; New Zealand; Malaysia; Singapore, Anaconda, Harris Scarfe, Mountain Designs & Koo Home Store. This includes over 280 sites fulfilling “Click & Collect” orders and “ship from store” orders.

Over half of our Team have come from Stores and we are hoping to add more Store team members to our Team. We value your experience in store, knowledge of instore processes and your understanding of our customers.

In this Fixed Term full time, 3 month contract you be working Tuesday to Saturday.

What You Will Be Doing:

• Supporting store teams by phone & email
• Assisting with updating order details such as addresses
• Checking on collections and carrier follow up
• Responding to Customer Care queries and following up missing items/orders
• Escalating issues with orders/systems to the support team

About You:

• Experience in retail environment is preferred and passion for online retail
• Ability to work with others and communicate effectively in both verbal and written communications
• Takes initiative to get results and a problem solver who approaches obstacles in creative, assertive and solution-oriented ways
• Demonstrated ability to work in a team & to make informed decisions, in the best interest of both the business and our Customers
• Willingness to be flexible with hours as required when deadlines are to be me

Benefits:

• Team discounts, training and development & great team culture
• Supportive working environment with career opportunities across SRG
• A varied, exciting and ever evolving retail environment
• A chance to learn and grow your career in your chosen domain
• A vibrant, team orientated culture where we embrace pace and encourage new ideas

Please speak to your Store manager or Team Leader (only for internals) and to apply, please complete our online application form and submit an up-to-date resume.