Ecommerce Operations Assistant

Embella jewellery is a well-established Bohemian Jewellery brand originating from Darwin in the Northern Territory. We are looking for someone to join our Yamba outlet to support the eCommerce team with general day to day tasks within our online platform. 

At Embella Jewellery, hard work and problem-solving skills are acknowledged and rewarded. We are ambitious, expanding rapidly, and dedicated when it comes to innovation, sustainability and providing the highest standard of customer service in the field.

About The Role

Job Description:

We are seeking a highly organised and customer-focused individual to join our team as an E-commerce Operations Assistant. In this role, you will play a key part in ensuring the smooth operation of our online business by efficiently processing orders (wrapping & packing), managing inventory, providing outstanding customer service, and help maintain our Shopify store. 

Responsibilities:

• Process online orders using Shopify and Shippit, ensuring accurate and timely order fulfilment
• Manage correct inventory levels in our online platform, conducting regular stock checks and coordinating with the warehouse team for replenishment.
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Monitor and maintain the functionality of our Shopify platform, ensuring smooth operation and identifying areas for improvement.
• Facilitate the packaging and distribution of orders, ensuring proper packaging materials and efficient shipping methods are utilised
• Demonstrate a personable and friendly demeanour when interacting with customers and the team, building strong relationships and fostering customer loyalty
• Pay meticulous attention to detail to ensure accurate order processing, inventory management, and data entry
• Thrive in a fast-paced environment, effectively managing multiple tasks and prioritizing workload to meet deadlines
• Collaborate with the team to identify opportunities for process improvement and contribute to the overall growth and success of the e-commerce business
   

Qualifications:

• Previous experience with Shopify or similar online sales platforms beneficial.
• Familiarity with Shippit or other shipping platforms is preferred
• Proficient knowledge in Excel, Office, and Outlook
• Preferred Zendesk knowledge
• Excellent written and verbal communication skills
• Exceptional organizational skills
• A keen eye for detail with quantitative and qualitative data
   

If you are passionate about e-commerce, possess excellent attention to detail, and excel in providing exceptional customer service, we invite you to apply. Join our team at Embella Jewellery and contribute to the seamless operation of our online business, ensuring an outstanding customer experience and the success of our brand.

Benefits

This is an incredible opportunity to join a thriving business that has proven continuous growth over the past 10 years. It is a fast-paced environment, and Embella Jewellery and will be expanding over the next three years. We have plenty of growth opportunities, joining us is a no brainer. Successful candidate will be given a full-time role after a probationary period.