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Form of work
SalaryWant to be a HERO for a better world by working with an environment-pro brand? Mobile Guru is a rapidly growing ecommerce retailer with strong roots focusing towards sustainability, recycling and reuse. We are a one stop platform for Australians to BUY Refurbished mobile phones and SELL their used mobile devices and tablets.
Australia’s e-waste numbers have been on the rise with millions of tons of e-waste ending up in the landfills. Currently there are more than 23 million unused phones in Australia. Thus, we encourage selling old devices that can always be used by someone else who needs it!
Mobile Guru has garnered a loyal customer base only with a limited time span of 1.5 years with customers coming back for more! We pat ourselves for the value we provide to our customers and will continue to do so. For this we need more like-minded people out there to join our team! So, if the below role sounds like you, please apply and do not hesitate to get in touch!
About the role:
We are on the lookout for an operations specialist to help with packing orders, testing products and carrying out day-to-day operations and join our ecommerce team. Based out of South Melbourne, the role requires you to work from office. This role would be ideal for someone who is meticulously organised, has high attention to detail, can work under pressure and have strong decision-making skills.
Reporting to the e-commerce manager; your responsibilities include:
- Preparing orders, packaging them, updating details on the relevant platform.
- Helping in-store customers with enquiries and providing great customer service.
- Testing mobile devices using diagnostics software and looking out for repair and refurbishments needed.
- Maintaining records of stock movement, handling inventory, and digitally savvy in using inventory management system.
- Strong negotiating and reporting skills while purchasing mobile devices from customers.
- Being in close connection with customer support team to help with customer enquiries.
- Reporting sales data at the end of each month
- Delivering letter posts and parcels to the nearest Australia post.
- Order fulfilment on platforms Shopify, Amazon, eBay, Catch, and more and being well versed with their respective interfaces.
Overall, if you are an e-commerce enthusiast, this role is for you! You will work closely on multiple seller platforms like Shopify, Word Press, Amazon, eBay. If you are a mobile phone enthusiast, it’s a plus one for you as you get hands on with the latest devices.
About you:
- Strong operations and business sense and a keen eye for identifying opportunities
- Past experience in e-commerce product packaging and dispatch is well regarded
- Ability to convince and negotiate with customers and put forth reasonable arguments
- Quick in analysing results and reporting data
- Tech savvy in using online selling platforms, CRMs and other software’s.
- A ‘customer-first’ mindset
- Team-oriented and helpful, want to work towards common company goals.
What we can offer:
- A friendly and energetic team, focused on company growth and personal development and well being
- Generous discounts on our products
- Accelerated career growth opportunities
- Be a part of a socially inclusive team with people from various parts of the world
