Suncorp Group is looking for customer centric individuals join our team at our Cairns Branch as a Banking Consultant, on a permanent basis. This is a permanent full-time role, Monday to Friday - 8.30am-4.30pm (Mon to Wed) & 8.45am-5.15pm (Thurs-Fri).Our Banking Consultants provide outstanding levels of sales and service supporting customers via inbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.What you'll do
- Deliver customer obsessed service that drives customer satisfaction and first call resolution.
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
- Contributes to a team culture that is balanced across people, customer, risk and performance.
- Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
- Experience in delivering high quality customer experience.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures.
- Effective interpersonal and communication skills (written& verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to self-development and opportunities to increase capability in role.
- Computer literacy and navigation skills.
- Employee rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
- Employee discounts - We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.