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SalaryOur client is a national authorised representative network. They are looking for friendly, highly driven individuals with great work ethic to join a supportive and collaborative work culture.Who will you be working with?You will be working within a nationwide team of insurance brokers. You will be responsible for will be looking after and overseeing a number of their larger clients as well ensuring deliverables in the branch from a claims perspective.Benefits to successful applicant:
- Attractive salary
- Close-knit management team with a great culture
- Reputable ASX listed company on the city fringe location
- Strong and influential relationships with insurer partners
- Comprehensive benefits package
- Agile, inclusive and diverse workforce
- Continuous learning culture which inspires you to learn, share and grow
- Overseeing a number of their larger clients as well ensuring deliverables in the branch from a claims perspective.
- Liaise with underwriters, clients, Authorised Representatives and other stakeholders
- Manage the initial and ongoing assessment of a portfolio of claims within agreed service standards and duration targets
- Collect accurate information to proceed with a claim and monitor the progress of claims
- Process payments and ensure claims are paid in a timely manner
- Ensure fair settlement of a valid claim by the insured
- Support a fast resolution of any AFCA and PI disputes
- Identify process improvement opportunities
- Relevant commercial claims experience of at least 5 years
- Experience managing complex claims across multiple lines of insurance
- Experience negotiating favourable claims settlements for clients
- Experience interpreting legislation and insurance policies
- Experience identifying potential issues and escalating for review
- Demonstrated experience in file reviews
- Experience in appointing assessors and legal firms on claims
- Knowledge of RG 271 (Internal Dispute Resolution)
- Strong verbal and written communication skills
