Ecommerce Sales Coordinator

Position Summary

Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.

We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.

The Opportunity

In this role, you'll have the opportunity to support drive sales growth and optimise operational efficiency in the fast-paced world of online retail. From developing and supporting sales execution strategies to managing promotional activities and ensuring an exceptional customer experience, you'll play a key role in shaping our online sales success.

With a focus on innovation and collaboration, you'll work closely with cross-functional teams to align our online sales strategy with broader business objectives. Leveraging data-driven insights and market trends, you'll identify opportunities for growth and drive continuous improvement in our online sales channels.

Role and Responsibilities

Sales Strategy Development and Execution:

- Support the development and execution of online sales/business strategy to achieve desired sales growth

- Identify sales gaps, conduct analysis, and implement contingency plans to consistently meet sales Key Performance Indicators (KPIs)

Sales Performance Monitoring and Analysis:

- Monitor and analyse sales performance, providing regular reporting on traffic conversion and promotional effectiveness and collaborate with internal analytics resources to extract insights from data

Sales Portals and Microsites Management:

- Manage sales portals and microsites, including owning promotional activities and ensuring accuracy and timeliness of information upload.

- Input and update information on the e-commerce platform management system (e.g., duration, products, promotions, stock-on-hand, price)

System Operations and Issue Resolution:

- Monitor the operation of the system, identifying potential issues, and working towards sound resolutions

Sell-out Enhancement Programs:

- Support the ideation, creation, and execution of sell-out enhancement programs with internal DTC team, product category teams, and marketing functions

E-commerce Platform Operations:

- Assist in the conceptual and technical operation of the e-commerce platform and collaborate with business users to discuss, recommend, explain, and reconcile desired functionality and technology capabilities

Content Management and Web Merchandising:

- Utilise content management systems for product, price, and promotional management across the Samsung online ecosystem

- Drive web merchandising, web content, and web design to optimise the customer journey and conversions

Digital Experience Optimisation:

- Collaborate with the wider Direct-to-Consumer team to optimise the customer journey and drive conversions and Champion the delivery of category-defining digital experience.

If you're a digitally-savvy, results-oriented individual who thrives in a dynamic environment, this is the perfect opportunity for you to make your mark in the world of e-commerce. Join us and be part of a team that's shaping the future of online retail!

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Skills and Qualifications

• Bachelor’s degree in Commerce, Business, Marketing, or related field experience
• Minimum 3 years' experience in e-commerce sales, sales operations, sales strategy, or as a Sales Coordinator within a fast-paced environment, Open to industries in the FMCG, consumer electronics, online retail or related industry

• Demonstrated creative background with the ability to develop original content for digital audiences
• Familiarity with web-based tools and experience using content management systems.

• Proficiency in e-commerce content management systems, preferably SAP Hybris and proficiency in Google and Adobe Analytics
• Proficiency in Microsoft Excel and PowerPoint presentations
• Intermediate working knowledge of HTML, JavaScript, CSS, and other relevant technologies (desirable)

What sets us apart from the rest?

A global leader in all things innovation - this opportunity will fast track your career. You’ll be joining a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. We will give you the tools to help nourish your development, wellbeing and fast-track your career:

• Want to be more active? We've got you covered for discounts across selected gyms OR virtual fitness to workout at home
• Prefer driving to work? We offer free on-site parking
• We give great discounts across our products as well
• We also care about your personal development and have learning platforms & workshops available for you
• We've got some pretty fun team-building events too
• Hybrid working (1 day working from home per week)
• Think you’ve got what it takes? Join us now and Re-Imagine Your Future!

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