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Form of work
SalaryFull Workfromhome E commerce Application Support Opportunity!
Join this well established tech firm that provides eCommerce integration software to online retailers of various sizes who sell their products on popular marketplaces such as Amazon, eBay, Catch, and Kogan.
The Role -
As a Software Support Specialist, you will play a vital role in providing exceptional technical support to a wide variety of valued customers.
As a member of the team, you will have the opportunity to enhance your technical support skills in a fast-paced and dynamic work environment surrounded by great colleagues.
You will need to be able to work remotely and independently from your preferred location, without the need for direct supervision. Sydney HQ - but candidates from all over Australia welcome!!
If you are a customer-focused, detail-oriented, and technically savvy individual with a passion for providing outstanding technical support, apply for this exciting opportunity to work from home in a growing Australian-based eCommerce software company!
Job Requirements
As a Software Support Specialist, you'll be troubleshooting software and system integration issues across multiple platforms and providing solutions to those issues.
- Provide level 1 product support to new and existing retailers via chat, ticketing system, and online screen share.
- You'll be tackling day-to-day issues faced by retailers and will need to come up with creative solutions to increase their ability to sell products online.
- Plenty of Support from the support team on tickets -
Tickets can include but are not limited to:- Setting up On line promotions
- products not appearing on certain platforms
- pricing and inventory
- GST and foreign exchange calculations
- You will work closely with our talented team of developers to address any bugs raised by customers in the support tickets you are handling.
- You will liaise with external retailers and marketplaces to resolve any incidents or issues that may occur.
- Support change and continuous improvement initiatives, proactively identifying and resolving root causes for application issues and incidents..
Experienced SaaS application technical support role with the following experience and qualifications:
- Minimum of 3 years of proven experience in a SaaS application technical support role, demonstrating clear and concise communication of technical information to stakeholders.
- Strong troubleshooting skills, with experience in supporting SaaS within complex integration environments and the ability to identify and address issues effectively and efficiently.
- Experience in selling on popular marketplaces like eBay, Amazon, Catch, and Kogan.
- Experience in eCommerce retail operations including an understanding of inventory control, order processing and tax calculations.
- Knowledge of using eCommerce platforms such as Shopify, BigCommerce, WooCommerce, Magento and Maropost to effectively market and sell products.
- Familiarity with support desk software such as Freshdesk, Zendesk, or equivalent platforms.
- Ability to take ownership of opportunities and problems until resolved.
- Excellent interpersonal skills, enabling effective collaboration with internal and external stakeholders.
- Excellent organisational and time management skills, with the ability to handle multiple assignments and meet agreed deadlines.
- Attention to detail and a customer-focused mindset, with a friendly and helpful attitude.
- A team player with a proactive mindset, capable of working independently as the position is remote.
Quick Apply!
