El1 Assistant Director Service Transition

Australian Citizens with the ability to obtain Baseline Clearance only respond.

• Contract start 06 November 2023 to 12 months, 12 months extensions.
• Australian Citizen, Ability to obtain Baseline Clearance, Sydney, Canberra, Brisbane, Melbourne, Or Perth role.

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Overview
The Services Transition function includes the implementation and transition of new and changed ICT Services across NDIA, and includes Change and Release Management activities. The successful applicant will lead the team responsible for managing Service Transition activities and will be responsible for ensuring the change and release management frameworks are adhered to.
Duties

• Supervise team members and act as Director when required.
• Oversee the transition of services, applications, and infrastructure into operation, ensuring early engagement, definition, and adherence to operational SLAs and OLAs
• Review all Service Transition records prior to closure to ensure satisfactory on-boarding.
• Manage changes to ICT Services, ensuring effective controls are in place to reduce the risk to the availability, performance, security, and compliance of the business services impacted by the changes.
• Manage and coordinate activities to minimise the risk of Service Transition delays to the business.
• Represent the interests of the ICT Operations areas when discussing new and changed services.
• Provide guidance to, and oversight of the Change and Release functions.
• Foster a positive culture within the ICT Service Engagement team aligned with Agency values.
• Build and maintain effective working relationships with internal and external stakeholders.
• As a senior member of the team, possess the ability to work independently with limited

Every application requires to address selection criteria as part of application submission.
Essential Criteria
1. Demonstrated minimum 5 years experience leading teams in an operational environment through ICT management frameworks such as ITIL.
2. Demonstrated experience in Service Transition, delivering projects into BAU.
3. Demonstrated experience in Change and Release Management.
4. Demonstrated interpersonal skills, including an ability to communicate, both orally and in writing, in a clear and confident manner.
5. Experience working in Government or providing services to a Government agency preferred.