EL2 Director Hypercare & Reporting

The opportunity
Our client is a large federal government agency. They are seeking an EL2 Director – Hypercare and Reporting to join on a long term contracting basis in the Service Design Planning branch, and manage a Hypercare team responsible for resolving issues following the release of a new core enterprise system.

• 12 month contract plus 12 month extensions
• Richmond or Geelong based, with 3 days in the office per week
• Daily rate of $754.20 plus super

The role
As the Director – Hypercare and Reporting, you will manage a Hypecare function and team, and oversee support for major and BAU production releases for a national CRM rollout. This role will also require a significant amount of internal and external stakeholder engagement. Responsibilities of the role will include but are not limited to:

• Leading teams managing operational or technical issues with Salesforce/SAP/PACE
• Chairing Senior Leadership collaboration meetings as required
• Prioritising and presenting options to Senior Executive Leadership
• Managing defect and bug fix cycles, collaborating with stakeholders to agree outcomes for prioritisation
• Supporting and leading multiple business areas in the hypercare process
• Leading analysis of listening and ticket data to identify themes and issues for prioritisation
• Developing frequent reports or deliver presentation on hypercare activities
• Establishing teams and processes, building team culture and support training in use of platforms and hypercare processes
• Forward planning and development of improved strategies or processes to enhance existing hypercare processes
• Analysis of agency data
• Building team capability with accessing, exchanging and managing data from internal sources and enhancing the reporting process

About you
The successful applicant will have:

• Deep understanding of Project Management and ability to use differing project tools
• Previous experience in hypercare management, release management or similar, ideally in large, complex government or corporate environments
• Detailed understanding of SAP and Salesforce CRM platforms
• Proven ability to lead projects and Multi-disciplinary teams
• Ability to influence stakeholders, drive decision making, and manage conflicting or challenging situations
• Experience in the use of Jira and Confluence
• Strong leadership, strategic organisation, influence and negotiation skills

Please note that our client is a federal government department and they can only consider applicants who are Australian Citizens.

Apply:
Please submit your resume ASAP. For more information, please call Jarrodd on 0438 661 *** or email ***************@talentinternational.com.