AddressWe seek a Service Engineer to join our Asset Management & Performance Team as we expand and grow with new long-term operations and maintenance contracts with several major clients.
New graduates with an Electrical / Renewable Engineering Degree or Diploma (or similar) are encouraged to apply. GEM has an excellent team and is a great place to work and develop your skills.
Working at GEM Energy
GEM Energy has a vibrant culture and proudly employs people with diverse backgrounds from over 20 countries. Our people are passionate about renewable energy and delivering high-quality solutions for our customers. We pride ourselves on supporting our people in career development, strongly emphasising work-life balance. The right person will be developed into a role where they will be industry-recognised with long-term support for growth and development. GEM Energy is always seeking to promote high-performing individuals.
Benefits include:
- Free on-site parking
- Professional Development Programs
- Flexibility to potentially work from home
- Free quality coffee and fruit in the office
- Great culture and supportive teams
- Office dogs
- Free RACQ Roadside Assistance
- Staff discount off RACQ Insurance products and more!
About the Role
As a Service Engineer, you will work closely with our clients to monitor, maintain and troubleshoot a large number of assets across the country. Your key focus will be to monitor and manage asset services and O&M contracts by engaging effectively with solar market OEMs and subcontractors/in-field technicians.
Your primary responsibilities will include:
- Take appropriate action as per the severity of the system alarms or issues raised by customers for their solar assets
- Support and guide site technicians to carry out maintenance work
- Management of warranty claims
- Provide technical support to administrators
- Verify and interpret service reports
- Carry out performance data analytics to identify performance gaps
- Engage external consultants and subject matter experts as required
- Maintain and enhance relationships with internal and external customers
- Manage the overall O&M contractual obligations and KPIs within the allocated budget
- Work effectively with PMO and other teams in the company
As a successful candidate, you will have:
- A background in the Electrical industry or solar and/or;
- A passion for establishing a career in the solar and renewables industry with relevant studies/qualifications
- Great communication (verbal and written)
- The ability to influence and provide direction to stakeholders in a dynamic work environment
- The ability to prioritize and self-manage task loads against asset portfolio requirements
- Excellent time management, analytical and proficiency in MS suite of programs.
About us
GEM Energy is one of the most awarded solar energy companies in Australia and RACQ is now the majority shareholder. This is your chance to work for Queensland’s fastest-growing renewable energy business within its commercial team. Backed by RACQ and supporting their 1.77 million members plus the broader Queensland community, you’ll enjoy a busy working environment with a friendly culture.
In 2023, GEM Energy was recognised as one of the Top 5 Commercial Solar Installation businesses in Australia. We’ve delivered projects for many notable companies such as Australia Zoo, the Brisbane Convention and Exhibition Centre, RNA Showgrounds, and more.
Our service models intend to help clients achieve their sustainability and economic objectives.
Australian PR or Citizen.
The role is Brisbane based at our office in Pinkenba.
A National Police Check and reference checks will be conducted for the successful candidate.
We look forward to hearing from you.
