Emergency Medical Dispatch Support Officer - Pool (Multiple Positions)

• SA Ambulance Service, Emergency Operations Centre - PoolMultiple positions - Ongoing / Temporary - Full-time / Part-time / Casual
• Salary: MCE01P (probation): $61,911.00 pa (pro-rata)/MCE01: $68,721.00 pa (pro-rata) / Casual: $31.23-$34.66 per hour + 25% casual loading

As an Emergency Medical Dispatch Support Officer (EMDSOs), you will manage incoming emergency triple zero (000) and non-urgent phone calls to assess a patient’s condition and provide clear and appropriate Emergency Medical First Aid in accordance with SAAS protocols and procedures until further assistance arrives or the matter is resolved.

You will acquire Emergency Medical Dispatch Support skills and knowledge through provided training in a HLT31020 – Certificate III in Ambulance Communications (Call-taking) - along with ongoing mentoring, support and ‘on the job’ training.

This role also involves Dispatch Support, service quality, customer service and ongoing training and development as well as making and receiving non-emergency calls, interaction with other healthcare providers and emergency service agencies as required.

To be successful in this role, you will enjoy helping others during periods of high stress and anxiety through the use of technology systems, multiple screens, and high-level verbal communication and problem-solving skills.  You will use standard organisational protocols to remain calm and reassuring to help guide and determine the most appropriate care pathway for the patient.  You will be required to liaise effectively with the caller and other Emergency Operations Centre staff to ensure that the patient receives the required medical attention within agreed timeframes.  

Roles available may be full time, part time or casual. Special conditions may apply. Please visit the EMDSO Career Page to find out more and be sure to read through the Frequently Asked Questions below to gain a greater understanding of the position.  

SAAS is accepting EMDSO applications during 2024 to meet workforce demands and will process applications as required.  

Salary Packaging with Maxxia

As an employee of SA Ambulance Service, you may be eligible to salary package a range of living expenses through Maxxia -

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Appointment will be subject to a satisfactory Criminal History Check. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 852850

 852850 - Emergency Medical Dispatch Support Officer - Pool (Multiple positions) - Job Pack.pdf

 852850 - EMDSO Frequently Asked Questions - February 2024.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.