Employee Relations Case Specialist

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.The OpportunityWe have an exciting opportunity for an experienced Employee Relations Case Specialist to join the People & Culture team in Sydney on a 12 month Fixed Term Contract.Reporting to the Director of Manager Advisory Services , you will be providing employees and managers with support on complex HR related matters. A creative problem solver and collaborative contributor, you will apply your technical expertise in ER and HR to manage workplace related matters end to end. This is a great opportunity for someone seeking a challenging, varied and fascinating role in a niche area of HR which looks to make a real difference.Your responsibilities include:

• Providing end to end case management support on Employee Relations matters, including managing misconduct, workplace investigations, absenteeism, non-work-related illness and injuries, and performance management
• Working in collaboration with our Employee Relations and Work Health Safety specialist functions
• Supporting the continuous improvement of service delivery with matters ranging from investigating serious misconduct and employee grievances
• Engaging P&C Tier 2b specialist functions of Safety & Wellbeing and Employee Relations to collaborate on resolving complex matters
• Support the evolution of the Misconduct Framework

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

• Case Management Experience including conflict resolution, injury management and handling employee grievances
• Experience in working within a shared services environment with an understanding of ways of working which maximise the P&C value-chain
• Experience working within a global shared services environment
• Systems and process transformation experience
• Bachelor’s degree in Human Resources or a related field

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.#CochlearCareersHow we recognise your contributionWe want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.For more information about Life at Cochlear, visit www.cochlearcareers.comAt Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.