Address Join the awarded "Best superannuation fund 2023
3 days paid leave over Christmas + 3 days per year cultural and community leave Industry leading parent leave options, $1500 per year for career development
About US
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.
We offer an impressive range of benefits including 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work; the opportunity to choose between 17% and 11% superannuation; $1500 personal development budget and expectational parental leave.
UniSuper is committed to creating a diverse and inclusive workplace where everyone can thrive. We know that diversity of perspectives, backgrounds, interests, abilities and skills are essential in delivering great retirement outcomes to our members. We encourage you to apply for the roles that feel like the right next step in your career even if you don't have all the skills and experience listed.
This role is accountable for providing administration and data support for the Employer Services team to ensure that all reporting is timely and correct.
Assist with reporting requirements for the Employer Services team as required
Receive inbound telephone calls and emails in relation to Employer Services
Complete the required data entry tasks
Manage the data mismatch errors (known internally as CWB errors)
Case manage historical errors
Maintaining and developing positive relationships with internal stakeholders such as the Employer Partnership Managers, Advice; and external stakeholders including employers key contacts
Provide extemporary customer service to Universities and Related Bodies to work through employer/member data issues to ensure a timely resolution
Liaising with colleagues on employer / member inquiries and complaints and escalating issues where necessary
Support customer relationships, maximising loyalty through developing an increased understanding of the Employer and any issues
Deliver agreed KRA’s Other Adhoc Support as required
About You:
Strong analytical, investigation and problem-solving skills
Excellent communication skills – both verbal and written
Strong relationship building skills, with a customer service orientation
Ability to identify customer needs and how to support them
Ability to analyse operational work processes and to identify opportunities for improvements
Strong reporting and data analysis experience
Critical thinking and influencing skills
A sound understanding of Microsoft Word & Excel and/or ability and desire to learn new systems quickly and efficiently
Excellent interpersonal skills and works well in a team
Experience within the financial services industry
Relevant tertiary qualifications and/or industry experience and RG 146 compliant (ASFA 100 & ASFA 108)
Experience in superannuation industry with exposure to both defined benefit and accumulation funds (preferred) Acurity knowledge (preferred)
We're passionate about knowledge and sharing it amongst our members and our employees so believe 60% in office is the best way to collaborate and build relationships with your colleagues whilst offering flexibility.
If you feel you have the experience and skills required for this role, please apply!
Think Great. Create Great.
