Address Job Title: End User EngineerLocation: Canberra/ open for multiple locationsDuration: 12 months with possible extension
Purpose of the positionThe End User Engineer is responsible for developing and managing the End User technologies that will deliver a high standard End User experience within the day-to-day technology activities across the company organisation.You are responsible for the design, build, implement and operations of End User technology solutions.You will work to understand the business requirements and identify how the End User technologies can be designed and operated to enable the requirements.As you will be working in a geographically dispersed team, they will have strong capabilities in self managing work and collaborating with people remotely, remaining connected to your team. You will be responsible for ensuring the delivery of End User technology solutions and providing technology experience and knowledge to End User support staff across each office and remote locations.Additionally, you will remain forward-thinking, keeping a watchful eye on emerging technological trends to ensure the organisation remains innovate and enhances its technology solutions in a secure and compliant mannerAccountabilities* Manage and assist in the End User escalated incidents and requests., ensuring high level ofcustomer service and satisfaction in End User solutions.* Collaborate with business, enterprise architecture and technology engineers to develop, maintainand implement End User technologies.* Lead and collaborate in technology projects, including Windows Client version migrations, newM365 functionality and security toolsets.* Sustain and enhance the security and compliance of technology to meet organisation standard, ISM, Essential 8 and DTA Blueprints* Maintain and improve documentation of resolutions and operating procedures, to work towards root cause analysis and continuous improvement.* Provide guidance and support to the development of people, process and technology into the Service Desk team members.* Technology Accountabilities include:* Windows Client (Windows 10 / 11)* Azure Virtual Desktop* Microsoft 365 Suite* InTune / SNOW / Software Deployment* Windows Defender / Ivanti* iOS Devices / Mobile Device Management* Printers* Client Hardware (Laptops / Mobile Phones / Desk environment)* Office Meeting Room
Due to security clearance requirements for this role, candidates must be Australian citizens and must have Baseline security clearance
If this role aligns with your skills and aspirations, apply now for immediate consideration. Contact Archna Singh at 02 6245 1***, quoting Job Reference: # 260837
The application deadline for this position is on 5th March 2024.Please note that only candidates meeting the specified criteria will be contacted. Your interest in the position is greatly appreciated.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
