Company

Recruitment HiveSee more

addressAddressCanberra, ACT
type Form of workContract
salary Salary$46 - $55 an hour
CategoryIT

Job description

  • 8+9 Month Federal Government Contract
  • Department will sponsor your Baseline Clearance
  • ACT, City location, (onsite support role with some flexibility/WFH)

Our medically focused Federal Government Client is seeking a Level 2End User Support Engineer on a contract basis for an immediate start. The successful candidate will need to have experience in the following technologies:

- Microsoft Windows 10/11
- Azure Active Directory
- Microsoft Office 365 set-up and support
- Microsoft Intune
- Service Management Tool
- MS Teams video conferencing

The role responsibilities are:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
  • Troubleshoot hardware and software incidents with laptops, tablets, network connectivity and mobility.
  • Support the creation, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
  • Install and support Microsoft Office applications and Office 365 software.
  • Manage day to day incidents and service requests within the Service Management Tool.
  • Ability to work with Service Delivery and Level 3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.

The successful candidates will possess the following key attributes.

  • Decision facilitation skills (defining decisions when stakeholders have conflicting views).
  • Minimum 2-3 years of experience in an IT support role, providing Level 2 and VIP support.
  • Excellent customer service and engagement skills
  • Excellent written and verbal communication skills in facilitating technical conversations.
  • Ability to work independently as well in a team environment.

Please note this role closes on Thursday 22nd February at Midday.

The Department will sponsor the necessary Baseline Clearance (however Australian Citizenship is required to be eligible).

For a full copy of the job description please contact Jon at Recruitment Hive on 02 6299 1*** or click the apply button to send your interest in the role.

Job ID: JB 8945

Refer code: 1566339. Recruitment Hive - The previous day - 2024-02-27 04:52

Recruitment Hive

Canberra, ACT
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