End User Support Engineer - Level 2

• 8+9 Month Federal Government Contract
• Department will sponsor your Baseline Clearance
• ACT, City location, (onsite support role with some flexibility/WFH)

Our medically focused Federal Government Client is seeking a Level 2End User Support Engineer on a contract basis for an immediate start. The successful candidate will need to have experience in the following technologies:

- Microsoft Windows 10/11
- Azure Active Directory
- Microsoft Office 365 set-up and support
- Microsoft Intune
- Service Management Tool
- MS Teams video conferencing
The role responsibilities are:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
• Troubleshoot hardware and software incidents with laptops, tablets, network connectivity and mobility.
• Support the creation, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
• Install and support Microsoft Office applications and Office 365 software.
• Manage day to day incidents and service requests within the Service Management Tool.
• Ability to work with Service Delivery and Level 3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.

The successful candidates will possess the following key attributes.

• Decision facilitation skills (defining decisions when stakeholders have conflicting views).
• Minimum 2-3 years of experience in an IT support role, providing Level 2 and VIP support.
• Excellent customer service and engagement skills
• Excellent written and verbal communication skills in facilitating technical conversations.
• Ability to work independently as well in a team environment.

Please note this role closes on Thursday 22nd February at Midday.
The Department will sponsor the necessary Baseline Clearance (however Australian Citizenship is required to be eligible).
For a full copy of the job description please contact Jon at Recruitment Hive on 02 6299 1006 or click the apply button to send your interest in the role.
Job ID: JB 8945