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Salary- Salary + annual performance review/bonus
- Hybrid working - 2 days per week in office (full time for training)
- Melbourne based
It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers - and for our people.
About the role
Working in our Embedded Network business, you'll be at the heart of everything we do - working with customers. Reporting to a Customer Support Manager, you'll be delivering end to end customer service, supporting our customers via phone and email across gas, electricity and hot water portfolios.
This is a full-time role working on a rotating shift between 8am - 6pm Monday to Friday. While in training there is the requirement to be in the office 5 days per week.
Duties
- we're at the forefront and the main point of contact for all our customers and it will be your core responsibility to keep our customers impressed and excited about WIN/Origin Energy being their energy supplier.
- Provide end to end customer service across multiple channels, using our in house technology.
- You will work across the full range of customer service-related requirements including but not limited to onboarding and offboarding; billing and payments; metering enquiries;; moves;; retention;;; complaints; customer education regarding WIN/Origin products and tools; and advocacy
- Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email, social and other platforms.
- Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority.
- Ability to interpret information and data to understand customer queries and solve problems
- Able to identify opportunities for business improvement and initiate change requests through working group functions to improve business processes.
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work!
Origin - Where good change happens
At Origin, we're powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.
Here's a little about us: https://www.originenergy.com.au/about/careers/
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
