Engagement and Insights Officer

• Collaborative and supportive team with career development opportunities
• Part time, permanent position (22.8 hours per week)
• Pay rate range of $38.16 - $44.46 per hour + superannuation (depending on experience and qualifications)

About the team
The Engagement and Insights team is part of the Public Affairs department which is made up of a supportive, talented and energetic communications, community Engagement and advocacy professionals. We think working should be fun and we celebrate successes. We pride ourselves on team work, forward-thinking and fresh ideas to create and deliver quality engagement activities that serve the Council and broader Glen Eira community. If this sounds like the team for you, apply today.

About the role
Our Engagement and Insights Officer will provide valued administrative and project support to the Engagement and Insight team and the broader Public Affairs department. As the Engagement and Insights Officer you will assist in ensuring our community feels informed, engaged, and represented and support Council’s transparent and informed decision making.

Through your administration experience, you will coordinate bookings, activities and ticketing for Council’s community engagement programs, along with administering membership databases, online engagement platforms, reporting platforms and email correspondence.

Other responsibilities include:

• Supporting the creation of Engagement and reporting content, ensuring it complies with Council style and branding requirements.
• Liaising with Council staff to support community engagement activities.
• Identifying and escalating potential risks arising from community engagement activities or events.
• Attending community engagement events and Council ceremonies as required.
• Providing general support across the Public Affairs department.

About you
You enjoy contributing to team success and driving a collaborative work environment. You have a great attention to detail with strong administration and customer service skills. The key elements to be successful is that you strive to deliver great customer service, are hardworking, solutions oriented, and want to help continue to build connection and trust with the community.

The following is also required:

• Tertiary qualification in communications, engagement, project management, public relations or similar OR lesser formal qualification with relevant experience.
• Strong organisational and time management skills and a proven ability to manage multiple tasks and deliver projects to deadline.
• Enthusiastic, positive, committed, innovative and pro-active attitude.
• Flexibility to work outside normal office hours.

Important Information  
This position is subject to a satisfactory Police Check and Employee Working with Children Check prior to commencement. Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Working at Glen Eira City Council
The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.  

Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.  

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.  

Employee Benefits
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We offer will offer you:

• Hybrid work environment
• Flexible work options
• A supportive and collaborative team environment where your ideas are welcomed
• Access to paid training and participation in Council’s extensive Learning and Development programs
• Reward and recognition programs
• Comprehensive leave entitlements
• Corporate gym memberships at Glen Eira Leisure

Position Description
 Engagement and Insights officer - Position Description.pdf

How to apply
Please attach your resume along with a cover letter detailing your experience and how it relates to the role.

For further information or a confidential discussion please contact Stacey Buchanan, Coordinator Engagement and Insights on 9524 3394 or email *********@gleneira.vic.gov.au

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:

• Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
• Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
• Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact Grant Lea our Aboriginal Community Officer on T: 03 9524 3*** or E: ****@gleneira.vic.gov.au

We value the knowledge, skills and talents that all people can share with our workforce and community.