Enquiries Coordinator

Enquiries Coordinator
 

• First contact point for customers
• Inbound and outbound customer contact role
• $63k + super + (Pre-tax $15,900 salary packaging NFP)
• Full Time permanent position with flexible work arrangements
• Office located in Bella Vista, NSW

About Care Connect
Care Connect Life, made easier
A leading for-purpose community care provider, Care Connect has delivered safe, effective, personal and connected care to Australian healthcare consumers, since 1994. We enable people to live independently at home and remain connected with local communities - visit www.careconnect.org.au. We are offering a fantastic opportunity for a new grad/entry level Employee Experience Coordinator to join our growing People and Culture team in Abbotsford, Victoria.
About the Role
We are seeking a kind and enthusiastic team player to provide timely, professional and accurate responses to all enquiries received into Care Connect. Contacts are received via phone, email and our online portal. You will demonstrate a clear understanding and commitment to redirecting enquires to the relevant delivery team. This role is required to support the hours of operation for the business, which will be managed through scheduled shifts.
As an Enquiries Coordinator, you will:
 

• Receive and direct all in coming phone and online contacts
• Provide administration support for a range of activities
• Conduct monthly survey of new clients initial experience with Care Connect
• Work closely with the Referrals Advisers

About You
To be successful in the role you will be able to demonstrate:
 

• Exceptional customer service and call management skills
• Excellent planning, organisational, prioritisation and time management skills
• Excellent interpersonal, communication (listening, written and verbal)
• High-speed and accurate data entry skills
• Ability to identify and manage client escalations
• Ability to promptly and sensitively manage high volumes of enquiries within expected and agreed standards
• A commitment to treat others with respect and uphold privacy and confidentiality of client information
• A sound understanding of the needs and experiences of people who receive community care services and of the community care system
• Experience with inbound and outbound telephony, client database management and meeting service level agreements
• Proficient level of computer literacy; with experience in the Microsoft Office suite and other systems, with an ability to adapt to new technologies

We Offer
 

• Flexible working environment and a passionate team
• Competitive salary including not-for-profit salary packaging options
• Five weeks annual leave
• Option for monthly ADO

How to Apply
Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: first nations people, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
Click the "Apply Now" button now!
Please note interviews will be scheduled as suitable applications are received.
Additional requirements
 

• Completion of online psychometric assessments and reference checks
• Offers of employment are subject to a satisfactory National Police Check, conducted by Care Connect
• You must provide your current Working with Children Check, prior to employment
• A statutory declaration confirming Australian residency. (An international police check/s may be required for non-residents.)