Enrolments Officer

Full time, continuing appointment Professional level 4/5 salary $66,471 to $83,249Plus 17% superannuation and 6 weeks annual leaveAlice Springs Campus
Utilise your excellent customer service and administration skills to provide advice and process enrolments for students at CDU
About the PositionAs an Enrolments Officer, you will provide administrative support in the day-to-day operations of a range of enrolment services for the University, your duties will include:
Providing excellent customer service as well as appropriate, accurate and timely advice to all stakeholders regarding applications, enrolments, fees, grading, course transfers and advanced standing.
Processing student applications, enrolments, changes of enrolments, grades, course transfers and advance standing in compliance with relevant legislation and/or quality standards and internal work instructions.
Integrity of the data created through enrolment processes including performing system testing for all upgrades to ensure that the integrity is maintained.
Continuous improvement of policies, processes, systems, and work practices.
About YouTo be successful, you will possess:
Education, training and/or relevant experience equivalent to completion of Year 12 and/or Certificate IV in a nationally accredited qualification.
Written communication skills, with the ability to respond to enquiries and update business process documentation and work instructions.
Verbal communication skills, with the ability to communicate complex processes or regulations, to provide clear information to customers and to communicate effectively and constructively with staff.
Experience working in a team of administrative or customer service staff (in the vocational or higher education sector preferred), including collaborating to achieve shared goals.
An outstanding commitment to customer service for internal and external customers, delivering exceptional customer outcomes alongside administrative excellence.
To view the responsibilities of the role please click on the: Position Profile
Remuneration Appointment to this role will be at Professional Level 4/5 and the base salary will be in the range $66,471 to $83,249 per annum. The total remuneration package will be in the range of $77,771 to $97,401 per annum including 17% superannuation.
What’s in it for you?
An employer who values your contribution to build a bigger, better and stronger university
Work with a University committed to changing people’s lives for the better through training, education and research
An enviable lifestyle within the unique and spectacular Northern Territory
Opportunities for professional development, paid study and career progression
17% superannuation
6 weeks of paid annual leave
Up to 26 weeks of paid parental leave, in addition to government payments (eligibility criteria apply)
Recognition of prior service with another Australian University / NT Government for Long Service Leave
Free on-campus parking in designated areas
Employee Assistance Program
Salary Packaging opportunities
How to ApplyAll applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.
For a confidential discussion please contact Sonia Di Pierro on 08 8946 77***or email **************@cdu.edu.au
Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 71***or email **************@cdu.edu.au.
Diversity and InclusionAt CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our university community feels that they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected university in Australia, we are striving to ensure that our culture and our community is inclusive of all our staff, students and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and linguistically diverse people, people with disability, neurotypical and neurodiverse people, LGBTIQ+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed. You make CDU. And we want you to be exactly who you are.
Applications Close: Tuesday 20th February 2024