Address
Form of workThis is a Customer Support role with Streem based in Surry Hills, Australia 🚀
Streem is the ANZ market’s leading challenger media intelligence group, delivering comprehensive and realtime Print, Online, TV, Radio and Social media monitoring, insights and reporting.
-- Streem --
Role Seniority - Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
More About The Customer Support Role At Streem
The Customer Support role is split between existing customer and internal team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day customer service, as well as supporting Streem’s team of Account Managers.
Role-specific duties
- Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform
- Supporting Streem's Account Management team with day-to-day tasks associated with Customer Support, including data entry, brief building, brief exports and testing new products
- Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers
- Producing, reviewing, and delivering media and insights reports using Streem’s proprietary technologies
- Liaising with Streem’s Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform/product meets their requirements
- Producing transcripts, summaries, and downloadable media items
- Database maintenance, data entry, and exporting data for reporting
- Quality control of news content flowing through the platform
- Preparing media brief documentation for clients
- Other duties as determined by Streem from time to time
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 🛟 Query Handling
- 💬 Query Handling (online / live chat)
Key Strengths
- ✍🏼 Written communication
- 🛎 Service orientation
- 🎙 Verbal communication
Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
Applying here is the first step in the hiring process for this role. Please look out for an email from Hatch regarding your next steps in the application process
