AddressDarwin Entertainment Centre is seeking an Events Coordinator who will be responsible for delivering exceptional events at the Centre.
The primary objective of the role will be ensuring the planning, documentation, services, and guest experience provided is of the highest quality.
What We Can Offer You
- Year-round access to the best arts and entertainment in town!
- Five weeks annual leave
- A supportive structure, including access to Employee Assistance Programs and Professional Development opportunities
- A lovely bunch of skilled and enthusiastic team members for you to work alongside!
Summary
Darwin Entertainment Centre is a Not-for-Profit Company Limited by Guarantee. Located in Darwin, it is known as the premier performing arts centre within the Northern Territory. Performances range from local school and small productions to international touring entertainment performances.
We also manage the George Brown Darwin Botanical Gardens Amphitheatre on behalf of the City of Darwin. This involves liaising with promoters, stakeholders and facilitating and safely delivering performances at the venue.
NTix is the external ticketing service of the business. Working with organisations primarily located within the Northern Territory we currently provide a turnkey solution, delivering all ticketing and financial services across many differing event types.
Tasks and Responsibilities
- Provide a high-level of customer service and response to a wide range of events at Darwin Entertainment Centre.
- Coordinate and manage the pre-event planning in conjunction with clients, internal departments and external agencies.
- Prepare and reconcile cost estimates and event related budgets.
- Manage and coordinate direct reports.
- Coordinate staffing deployments and rosters.
- Oversee department expenditure levels for consumables and casual wages.
- Coordinate and deliver all front of house services.
- Engage with back of house services to ensure an operational robust approach to event delivery.
- Develop and present customer service initiatives.
- Act as the emergency building warden during non-event times and as Chief Warden during events as required.
- Maintain and update the Venue Ops platform.
- Ensure the venues are fit for purpose, tidy, and well-presented prior to and during events and efficiently raise any concerns or operating issues with the Venues and Operations Manager
- Ensure compliance with all legislation, approved standards, policies and procedures relating to DEC’s practices and processes including DEC’s Occupational Health and Safety Policy, the Privacy Act (1988) and Emergency Management Plan.
- Contribute to the review and improvement of DEC’s policies, procedures and operating systems to ensure the most up to date and professional service is provided to all clients and patrons.
- Follow HR policies and procedures to recruit and onboard casual Front of House staff.
- With support from the Venue and Operations Manager, identify, plan and implement projects that support the improved functioning and productivity of DEC.
Essential Criteria
- Excellent interpersonal communication and negotiation skills.
- High level of literacy and numeracy with a strong attention to detail.
- High level of proficiency with the Office365 suite, including Word, Excel and SharePoint.
- Ability to work flexible hours including evenings and weekends.
- The successful candidate will currently have or have the capacity to obtain an Ochre Card, Driver's License and First Aid Certificate
Advantageous Criteria
- Previous experience as a Chief Warden in a similar environment.
- An understanding of Work Health and Safety practices and a proven ability to apply mitigation and assess risk.
- Accurate cash handling, reconciliation and EFTPOS/credit card transaction processing.
Applications close 9am Monday 6 May 2024.
