Executive Lounge Host

Hilton Darwin is looking for Executive Lounge Hosts. Part-Time & Full-Time positions available, immediate start for the right candidate.

About the Role

An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

Duties

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner

Skills & Experience

Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Front Office experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. By joining Hilton Darwin, you will get the following benefits we have to offer:

• Team Member Travel Program
• Family & Friends Travel Program
• Go Hilton International Food & Beverage Discounts
• Access to Hilton University, offering more than 3000 courses
• Team Member Rates at DoubleTree Esplanade Car Park
• One Team Member meal on shift

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