Executive Manager - Community Engagement

Queensland Fire and Emergency Services

One QFES. Many Services, Many Capabilities, Many Partners

Status: Permanent Flexible Full-time 

Classification: AO8

Salary:   $135,925.00 - $143,642.00 per annum

Division: EM Volunteerism & Cmty

Region/Directorate: Emergency Management and Community Capability

Work Unit: Community Capability & Volunteerism

Location: Albion 4010

Closing Date: Midnight 26/05/2024 

Reference No: QLD_QFES_19816_24 

Current QFES employees and volunteers must apply via their internal careers site

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. 

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service, and the State Emergency Service, and supports other volunteer groups providing emergency response to Queenslanders.

The Community Engagement unit sets and drives the strategic direction for Community Engagement and education in QFES. The team is responsible for providing strategy, policies, and resources to ensure a contemporary and consistent approach to Community Engagement and education. They work in conjunction with other teams across the department and external stakeholders to ensure Queensland communities are engaged in a meaningful way about fire safety, and other matters relevant to QFES through designing and facilitating education and training programs to educate and build community capability to prevent, prepare for, respond to, and recover from emergency events. 

Reporting to the Director, you will be responsible for the strategic planning and management of a Community Engagement strategy on behalf of QFES. You will lead and manage a team responsible for the development, monitoring and implementation of statewide resources, systems, tools, and processes to support programs and practitioners in the delivery of adaptive contemporary Community Engagement practices and integration of best practice models to engage, educate and build awareness of the departments community safety goals. This role will drive project outcomes through effective people management and high-level stakeholder engagement.

Highly desirable requirements

• Leadership of strategy and teams within a complex and challenging environment.
• Qualifications or formal training in portfolio, program, change and/or project management is highly desirable.
• Experience in Community Engagement methodologies and practice, such as IAP2.

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead and manage the planning, development, and evaluation of strategic policy, frameworks, and programs to ensure effective delivery of services and proactive implementation of QFES’ community safety initiatives. 
• Lead and the delivery of change management, project management and project delivery services for transformation initiatives, including impact assessments in partnership with business leads to enhance service delivery and address emerging challenges in fire prevention and emergency response.
• Provide strategic advice to senior management and key stakeholders relating to contemporary and emerging Community Engagement issues, trends, tools, platforms, and approaches to enhance community outreach and support effective decision making.
• Build and sustain partnerships and networks with key internal and external stakeholders to assist with meeting organisational objectives and contribute to effective Community Engagement and education programs.
• Manage and coordinate statewide data analysis and reporting, including the development and maintenance of print media, tools and resources for education and awareness to support programs and practitioners with the delivery of training.
• Prepare and review complex reports, briefing notes, submissions, and correspondence relating to Community Engagement and education program, in accordance with departmental requirements and governance.
• Lead and manage the development and review of strategies, policies, tools, and procedures to ensure a consistent approach to Community Engagement and education. 
• Lead and Manage a multi-disciplinary team, fostering positive teamwork, through effective human resource, budgets and financial management practices, including the ongoing development of staff through performance planning and review.

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Program Leader (leading teams and/or projects)

Vision

• Leads strategically
• Leads change in complex environments

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

• Respect
• Integrity
• Trust
• Courage
• Loyalty

Want more information?  

Please contact Kristyna Dillon, A/Director on phone 0499 859 *** or email ***************@qfes.qld.gov.au.

You can also visit our website to find out more about our organisation.

How to apply

Please refer to the QFES Public Service Application Guide [All PS Classifications/Streams and Senior Officer] for information on how to apply for this role.