Experience Centre Manager - Copperstring 2032

At Powerlink, every possibility starts with youWe believe life's about possibilities. And so is the future. That's why we need you.Are you ready to be the face and voice for our customers and stakeholders in Townsville? As our Experience Centre Manager for our CopperString 2032 project based in Townsville you will strategically lead and manage the Townsville Experience Centre, focussing on delivering superior stakeholder engagement and customer service.We're working at the heart of Queensland's energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in a generation energy challenge. Join us and make it happen.Find a career that matters and lastsAs our Experience Centre Manager for our CopperString 2032 project you will oversee all aspects of Centre operation, including staff leadership, facility administration, budget and risk management, incident response, business continuity planning, performance evaluation, and timely reporting as required.Centre Management

• You will have full control and strategic oversight of the Townsville Experience Centre, demonstrating a high degree of autonomy, authority, and professional acumen.
• You will direct, coordinate, and develop a team of professionals. Leading by example and ensuring all staff are fully trained and capable of providing comprehensive information about the CopperString project and addressing customer or visitor enquiries.
• Promote a culture of excellence in customer service, where staff are encouraged to go above and beyond to enhance the visitor experience.
• Ensure the delivery of top-tier reception services and facility management.
• Develop and manage the budget associated with the Experience Centre, events, and education programs, ensuring efficient use of funds.
• Recognise and manage the unique risks and safety matters associated with a high profile Experience Centre.

Customer and stakeholder experience

• Establish and maintain robust relationships with internal and external stakeholders.
• Design and implement comprehensive stakeholder analysis focussed on identifying learning and educational needs for all types of potential learning audiences and Experience Centre customers.
• Pro-actively manage all stakeholder expectations and design / align education events and community engagement with school and tertiary education curriculums.
• Build and maintain strong relationships with community groups, businesses, and Townsville's Traditional Owners, the Wulgurukaba people.
• Develop systems, processes, and tools to support the collection of feedback or comments from visitors.
• Lead the development and execution of marketing campaigns, events and educational programs.

As our Experience Centre Manager you will be our primary local representative, creating meaningful experiences for our customers and stakeholders visiting our CopperString 2032 Project Experience Centre in Townsville.Your expertiseQualifications

• Degree level qualification in Communications, Education or Training, Business, Marketing, Event Management or a lesser qualification coupled with significant relevant experience.
• Must hold, or must successfully complete the required qualification and licences within 3 months of commencing in the role: First Aid certificate and Blue Card

It would beneficial if you would have:

• Qualifications in Vocational Education and Training.

Demonstrated Experience

• Proven experience working with high profile and significant projects, ideally in running a similar experience or customer service centre.
• People Management experience, the ability to lead people and make them part of the delivery experience
• The demonstrated ability to engage successfully with various stakeholders, both upstream and downstream, creating a unique and strong stakeholder experience
• A strong people and customer focus, facilitating positive experiences for peopleNeed to have enthusiasm. Be interested in subject matter. But also sensible and charismatic balanced individual.
• Design, develop, deliver and schedule training, events and presentations that can engage and educate diverse audiences
• Proven expertise in high-level written, interpersonal, and oral communication, including the ability to liaise, negotiate, and consult with senior management and a diverse range of stakeholders on strategic issues
• The ability to identify identify improvements and plan for the future.

This challenging but exciting role will require a sensible, organised and charismatic human being who has a great amount of enthusiasm to create unique customer and stakeholder experiences and can apply their local knowledge to both operational and customer service activities.Life at PowerlinkAs the Experience Centre Manager in Townsville you'll help us connect our local customers and stakeholders to a more sustainable energy future for more than five million Queenslanders and 253,000 businesses. Your work with us is about every light turned on, every community connected, and every future made possible.

• Available to you will be working a 9-day fortnight with RDOs every second week.
• Competitive remuneration package + 12.75% or higher superannuation.
• Additional leave purchasing
• 14 weeks paid parental leave - at full or half pay
• Family-friendly and flexible working arrangements if possible including substitution of public holidays.
• Salary packaging of novated lease vehicles
• Health & wellbeing benefits, including corporate health plan with employee discounts, annual flu vaccinations.
• Powerlink offers robust leadership development through integrated programs, fostering growth across all levels.

The community you will joinYou will be responsible for our Experience Centre for our CopperString project based in Townsville. You will be working fairly autonomously but supported by our internal and external communications teams, providing fit for purpose and comprehensive customer service and information management within the Centre and to the local customers and stakeholders. You will working with a small but dedicated team in the Townsville Experience Centre providing a insightful and memorable customer service experience for visitors and interested parties.Be the start of every possibilityTo kick start your career at Powerlink, apply by clicking the button above, attaching your resume and cover letter on our careers page before midnight on Sunday 28 April 2024. Kindly be aware that the Recruitment team will commence the review process during this period.There's lots to love about a career with Powerlink. But our people say there's three things that really stand out:

• A career that matters and lasts: You'll shape a progressive career connecting more than five million Queenslanders to a world-class, clean energy future.
• Unique work and the chance to grow: You'll help find smart solutions to interesting problems as you develop your skills and impact every day.
• People who love to support and share: You'll build relationships with experienced, down-to-earth people who you'll be proud to work with.

For all enquiries, contact our recruitment team at .Our commitment to inclusion and belongingAt Powerlink, we champion inclusion and belonging by supporting every candidate during the recruitment journey. Please inform us of any needs or adjustments for a more inclusive process, including sharing your preferred pronouns. As a Veteran-Friendly Employer, we value the skills Veterans bring and ensure equal opportunities. Let us know if you're a Veteran for tailored support.
Successful applicants will undergo necessary pre-employment checks. As advocates of the Circle Back initiative, we pledge to respond to all applications promptly.