Experienced Dental Receptionist/Dental Assistant

Looking for your next career venture and seeking to join a dental practice that offers you the following:

1. Boutique, dynamic practice that is innovative and aspires to be the best and most trusted dental practice in the Hunter 
2. That treats you as a valued team member, not a number and values and respects your skills, hard work and efforts
3. Focuses on developing you both personally and professionally

So, if you are a team player, with an attitude of ‘let’s work well together and do a great job’, warm, personable and an organised person then you are perfect for our team! 

The Company

The Good Dentist is a family-owned practice dedicated to cosmetic and general dental treatments. We pride ourselves on the connections that we have with those who choose to work with us and those who choose us as their dentist. Our world-class team of practitioners excels in all aspects of dentistry and oral hygiene. Located in Cooks Hill NSW, our patient-focused care ensures an experience centred on human connection. Join us as we provide 5-star treatment to both patients and team members alike.

Due to the growth of our practice, we are now requiring an experienced part time Dental Receptionist/Dental Assistant  

We are a wonderful, spirited bunch looking for an all rounder to join our team.  

Benefits You will Receive Working With Us

We are committed to providing a stable work environment where everyone continually learns and develops and is always rewarded for hard work and effort, so we offer an Employee Recognition & Reward Program consisting of:

1. Employee of the month cash gift card
2. Monthly lunches for staff 
3. Quarterly internal and external training events 
4. Ongoing learning and development
5. Team building events
6. Fun, laughs and a family environment
7. Employee Dental Program

What Your Work Environment is Like

The culture of our practice is characterised by the highest standard of professionalism, integrity and providing an outstanding level of customer service, time, care and support to patients and all our team.  We work hard, however we always have fun whilst we are doing it.  

Our core values represent 

Excellence, honesty, caring, kindness and connection

Our team actively embraces and demonstrates these values every day to patients and each other in the team. 

Each of our team members pride themselves on the excellent team culture they have contributed to creating within the practice and this is what makes up our great team!  It is an atmosphere that is friendly, harmonious and respectful. 

Your New Role

Your pay will be dependent on your previous work history, skills and knowledge.  

Your duties and responsibilities will be the following:-

• Be an ambassador of our practice’s core values, mission and vision
• Provide an outstanding level of professionalism and customer service on the telephone and in meeting and greeting patients, at all times providing a warm and welcoming environment
• Schedule and effective management of patient appointments (new, cancellations, recalls) using our Dental 4 Windows software
• Manage all incoming and outgoing correspondence (written and electronic). Follow up, file and escalate, as required
• Process payments (fees, HICAPS, AfterPay, ZipPay, patient financial arrangements)
• Ensure daily finances are processed accurately and reconciled at the close of business
• Accurately record and file patient records into Dental 4 Windows
• Provide office administration assistance as required and delegated by the Practice Manager
• Assist Dentists in clinical treatment
• Perform clinical tasks to a high standard including chairside assisting, x-rays, scan and photos, sterilisation, instrument tracking, stock management and note taking
• Anticipate the needs of the dentist and understand what would be required when
• Ensure the surgery is ready for each day’s appointments, including that treatment rooms are adequately stocked and clean 
• Ensure all the laboratory work is available for the patient’s appointment and following up with the laboratory, if laboratory work is outstanding
• Communicate with front reception staff to ensure daily efficiency of clinical appointments
• Adhere to strict infection control protocols
• Complete instrument sterilisation, including hand pieces
• Work closely with all team members to ensure the best possible experience for patients and dental practitioners                               Days and hours will be discussed at the interview

Your Skills & Knowledge

You will be perfect for our team if you have: 

• You are motivated and passionate about providing a high level of outstanding patient care
• You have a high standard of work values and ethics that complement our core values
• You thrive on working in a fast-paced environment
• Excellent organisational and time management skills
• Flexible and adaptable work style to complement the work style of our clinicians
• Previous work experience as a Dental Assistant and Dental Receptionist in a dental environment 
• You are a great communicator and able to effectively communicate with the clinicians, front reception and management 
• You enjoy working in a team environment where everyone appreciates and respects each other and is happy to help one another to achieve the mutual goal of the practice
• Able to work well independently, however you are also aware that you are part of a team
• Able to interact with people of all ages, background and personalities
• Enjoy being part of a professional, fun and highly focused team

Think you are a great fit for us and ready to jump on board our fun team, then we would love to hear from you.  Please click on the Apply Now button.  

We look forward to learning more about you.