Factual Investigator

We are seeking motivated and dedicated professionals to join our NSW factual investigations team as we continue to expand! We are seeking Factual Investigators experienced in CTP and/or Workers Compensation claims to come on board. 

Never the same day twice! As a Factual Investigator your day is designed by you - this role offers a unique opportunity for variety and autonomy over your working day! You will be required to attend various locations, predominantly within Parramatta and surrounding areas with a proportion of work across the Greater Western Sydney region as required. 
  
You will interview appropriate key parties taking statements, collate relevant evidence to produce detailed and accurate reports in a timely manner, maintaining effective and appropriate communication with our investigations support team. Based at Head Office, our investigations support team will be on hand to provide thorough training in our case management system and ongoing assistance in the field.  
  
From us you can expect:

• A genuine and friendly working culture where our people are valued!
• Excellent remuneration & employee benefits;
• A generous investigator incentive scheme;
• A comprehensive induction and thorough training in our online case management system;
• Ongoing support from our dedicated investigations support team;
• Access to an external Employee Assistance Programme;
• The latest tools - Surface Pro & iPhone;
• Novated lease options;
• Paid parental leave;
• Our commitment to your work-life balance, with flexible working including work from home options;
• Monthly and quarterly staff celebrations as well as our annual events such as our Procare Cricket Day Charity Fundraiser, company-wide Christmas & End of Financial Year parties plus more!;
• An individually tailored professional development plan with regular training & development opportunities;
• Secondment and permanent relocation opportunities - travel Australia!
• Ongoing opportunities for career progression to a National level.   

About you:

• Hold a Certificate III in Investigations;
• Have a current and valid Investigators Licence;
• Have a current and valid driver's license and vehicle;
• Ideally have experience in CTP claims and/or Workers Compensation claims;
• Have excellent written and verbal skills;
• Are self-motivated and able to work within strict time frames. 
• If a contractor: Set up as a Pty Ltd and have relevant insurances.

Procare is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia. 
  
We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction. 

We believe in hard work and rewarding performance. If you want to make a real difference, love a fast-paced environment and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.  

For more information visit our website www.procareinvestigations.com.au

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.