Family Advisor

Family Advisor
Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities and thousands of people across the lifespan. You may know us for our family and couples counselling - we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.
With us you will work with people at times of vulnerability in their lives, create a career you'll love and join a warm and caring team who make a difference.
Your new role

• Full time ongoing
• Located at Deakin, ACT
• Annual Salary between $82,036.26 to $88,283.74

The Family Advisor is a frontline service and the first point of contact for our Clinical and Community Programs. The Family Advisor undertakes an initial intake and triages all referrals.
Under the direction of the Manager and Senior Clinicians, the Family Advisor is responsible for:

• Managing the initial intake with new clients, identifying their needs, and connecting them with services (internal and external) through care coordination and referrals
• Under the supervision of the Senior Clinician, assessing level of risk of clients with a strong focus on identifying any child protection concerns, family or domestic violence concerns and/or suicide risk
• Organising client appointment times and following up clients where necessary
• Monitoring and maintaining the wait list and timely recordings of client information, including statistics

What you'll need to succeed * Relevant experience and Certificate IV in Community Services or Mental Health or a related field.

• Demonstrated ability to identify and assess client needs, including the ability to assess risk, escalate risk and prioritise accordingly.
• Demonstrated sound understanding of family and domestic violence issues and experience in person-centred, trauma-informed supports and responses and knowledge of services available to families and children.
• Knowledge of legislative requirements of mandatory reporting, and issues relating to vulnerable and disadvantaged individuals.

For a full list of selection criteria, please refer to the position description found below.
Aboriginal and Torres Strait Islander Applicants are encouraged to apply.
What you'll get in return
This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.
What you need to do now
If you are interested in the role, please submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process.
Applications should be submitted only via the "Apply" button below.
Position description with selection criteria is available below.
For further information about the position or application process, please contact Human Resources at (02) 6923 9100 or by email .
Closing date for applications: Midnight on 11 February 2024