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Form of workAdora Fertility is one of Australia's leading fertility providers and closely aligns with what we are and who we aspire to be; a team of compassionate and specialised healthcare professionals, utilising modern science to improve the chances of conception for our patients.
We fundamentally changed the fertility landscape by making high quality fertility services including IVF available with almost all costs covered by Medicare, saving patients thousands of dollars compared to other fertility clinics.
About the Role
A part-time opportunity exists for an enthusiastic individual to join our team as a Fertility Coordinator based in our Craigie Clinic (3 days a week).
As first point of contact for our patients, we are seeking that special individual with genuine warmth, attentiveness, and positivity. The primary purpose of this role is to provide a high-quality service and support to the healthcare professionals, nurses and patients in our Fertility unit.
Key Responsibilities
- Preparing patient packs for upcoming nursing consults.
- Preparing patient packs for repeat cycles and mailing them.
- Creating and filling patient checklists as part of preparation for cycles.
- Emailing/Mailing pathology forms and scan referrals to patients when required.
- Ensuring all checklists complete in our Patient Management System and that all consent forms and screening bloods are current as patients are commencing a treatment cycle.
- Manage patient collection trays and pending consent documents.
- Ensure all collateral patient material is topped up and order through marketing as required.
- Ensuring medical records, including results, correspondence and any other related material are up to date and filed correctly and in a timely fashion.
- Manage outbound calls for general patient enquiries via email/website.
- Manage patient enquiries as deemed appropriate for skillset as triaged by Nursing team and admin.
About you
To be considered for this role, you will possess the following:
- Minimum 2 years’ experience in a Customer Service or Administration role preferably in a healthcare environment
- Excellent interpersonal and communication skills
- A patient-centred warm and caring approach
- Excellent verbal and written communication skills
- Strong computer skills
- Willingness to learn and grow with the business
- Full training will be provided
At Adora, we believe in living our values every day. We are committed to Social Responsibility, Integrity, and Empathy, Teamwork, Respect and Excellence. If you share those values and want to contribute to a team that embraces these principles, we invite you to join us, please select the ‘APPLY’ button to submit your application.
