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Form of workWhat success looks like in this role: Private Label Services Support. Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment. Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script.
May perform routine installs, moves, adds and changes as part of a directed team, including :Complex desktop and laptop break fix work. Whole unit replacement. Simple desktop printer fixes.
Load software with a script. Performs scripted image loading, unit diagnostics and replaceable unit swapping. Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals.
Performs preventative maintenance activities on certain products as directed. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system. May provide Smart hands support using augmented reality. May Maintaining stocks/ inventory at client’s site (if applicable).
#LI-KC1You will be successful in this role if…
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