Field Service Engineer or Technician

Do you like problem solving and helping others?

Do you enjoy being a hands on engineer?

Vekta Automation invites you to join our team as a Field Service Engineer/Technician based in Victoria. This exciting role offers the opportunity to leverage your skills in programming, electronics, and mechanics to provide advanced service and support to our valued customers. You will closely collaborate with our existing field engineers and technicians with regular travel to sites across metro and regional Victoria. If you're ready to be a key player in driving customer satisfaction and innovation, apply now and become part of our dynamic team.

About the Company

Vekta Automation is a family owned, young, vibrant company that is growing at a phenomenal rate. Based in Perth WA, we specialise in manufacturing automated industrial equipment for the prefabricated timber roof truss and wall frame industry.  At Vekta, we believe a workplace should be enjoyable and that employees should have the opportunity to grow and develop. We pride ourselves on having a close-knit and team oriented environment with a high job satisfaction record.

About You

You have a passion for field work and preventative maintenance. Your creativity and general curiosity make you an ideal problem solver. You are a quick learner that possesses a strong work ethic and you you are open to learning other trades that will make you the ultimate technician. You are a confident negotiator and effective communicator allowing you to build strong relationships with Vekta stakeholders. You are a self starter that can work independently as well as be part of a team and follow instructions. 

Responsibilities will include (but are not limited to):

• Conduct on-site installations, maintenance, and repairs of machinery.  
• Diagnose technical issues onsite and remotely to provide timely and effective solutions. 
• Collaborate with customers to understand their specific needs and requirements. 
• Comply with all WHS requirements, by strictly adhering to established safety standards. 
• Develop and maintain strong customer relationships through effective communication and professionalism, including carrying out monthly customer check-ins.  
• Collaborate with the product development team to share insights and contribute to continuous improvement.  
• Document service and support activities, including troubleshooting steps and resolutions.  
• Train customers in the proper use and maintenance of machinery.  
• Travel to local, interstate, and international sites as needed to support our global clientele. 

Technical skills and experience required: 

• Experience in troubleshooting and maintaining automated equipment. 
• Confident in mechanical fitting, e.g. changing motors, pulling bearings, replacing belts. 
• Understand electrical design and fault finding. 
• Experience with PLC debugging and troubleshooting (highly desired). 
• Programming experience (highly desired). 
• Instrumentation and control (highly desired). 
• Good organisational skills and the ability to manage priorities. 
• Good communicator.

Qualifications

• Tertiary education in Engineering (Mechatronics, Electrical or Mechanical) or 
• Equivalent trade qualifications 
• Electrical Ticket (preferred but not essential) 

Employment experience

• Experience servicing/ maintaining automated machinery (highly desired).
• Experience in customer service (preferred, but not essential)
   

Registration/Licensing requirements

• Driver’s License valid in state/ country of operation is a condition of employment
• A valid passport and ability to travel abroad as required (Australia, New Zealand, USA & Europe) 

Please ONLY apply if you meet the selection criteria by submitting your Cover Letter and resume outlining WHY you want to be part of Vekta Advanced Automation and addressing the selection criteria. 

Only those who are shortlisted will be contacted.  

Written applications ONLY accepted.