Field Service Technician

Role Title

Field Service Technician

Role Purpose

Is responsible to carry out site/workshop repairs and services to Customer and LiftRite equipment on site and/or the workshop

Role Dimensions

The role of Field Service Technician is to diagnose and correct fauls on equipment. This involves communicating with customers and working with the Service Coordinators, Field Service Supervisor and the Operations Manager. The role interfaces with a wide range of people throughout the business including, managers, accounts, Service Technicians and customers. A high level of organisation and strong communication skills are essential

Organisation

This role reports to the Field Service Supervisor and works closely with the Operations Manager, Service Coordinators, technicians and customers, Sales, Hire and Parts Departments. It is an integral role in the Operational Team that coordinates between the Operational Team, customers, other departments and internal providers.

Position Responsibilities

• Fault finding, repairs and services to Customer and LiftRite Industrial Equipment but no limited to:

• Diesel and petrol engines

• Diesel, petrol and LPG fuel systems

• Steering systems

• Transmissions - hydrostatic, power shift and manual Brake systems

• Hydraulic valves and cylinders

• Electrical starting, charging and accessories

• Service /repair the Hire fleet to a high standard

• Account for parts used on jobs by ensuring they are entered on service/repair reports

• Ensure unused parts are credited back to stock at job completion

• Complete repair and service reports to standards required

• Document any items requiring attention while servicing equipment and report to the customer as required

• Complete repair and services within reasonable timeframes

• Repair and service the Hire fleet as directed

• Process workshop service / repair documentation on a daily basis

• Present yourself in a in a professional manner at all times

• Be available to attend call outs, as required

• Be available for country trips, as required

• Ensure the security of the stock, tools and equipment of LiftRite

• Maintain the service vehicle in a clean and safe manner, if allocated

• Work in a safe manner, use Personal Protective Equipment (PPE) provided, comply with requirements of the current health and safety legislation and report hazards

• Work in compliance with established workplace policies and procedures

• Advise non-compliance of procedures, rectify non-compliance and provide solutions to non-compliance

• Maintain good housekeeping

• Other duties as directed

Background (experience & qualifications)

• experience in a similar role of Field Service and a mechanical background

• Computer literate

• Proficient use of Google Suite

• Word processing

• Accurate data entry skills

• Good communication skills

• Good customer service skills

• Good organizational skills

• Ability to react to customer demands

• Ability to work with limited supervision in a team environment

• Mechanical Trade Certificate

Behavioural Competencies

• Team Work - using appropriate methods and flexible interpersonal style, actively contribute to a cohesive team

• Facilitating the completion of team goals

• Positive attitude

Generic Skills Required

• Coordination

• Planning

• Administration

• Good Interpersonal skills

Key Working Relationships / Contacts

• Field Service Supervisor

• Operations Manager

• Service Coordinators

• Technicians

• Customers