AddressAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Field Service Technician I is responsible for frontline customer support, using technical ability to perform or assist in preventative and corrective maintenance, either on-site or remotely, using various technology, tests, and procedures. This is a customer facing role that requires excellent communication skills to troubleshoot and work through complex issues on highly specialized technology and equipment. International travel to deliver on-site services, support, major project installations, and other various duties is required.
Duties
Duties:
Responds to Customer support requests and ensures a timely resolution.
Uses various modes of communication to gather information from diverse Customers regarding the technical problems or errors. Uses that information to implement solutions or provides clear, concise summary to the service team, and collaborates to support customers.
Uses technology to diagnose errors or technical problems and works with Customer to implement solutions remotely.
Participates in the assembly and installation of complex equipment, primarily as a development opportunity, and performs service and installation related tasks as assigned.
Contributes to routine preventative maintenance visits with either remote or in person supervision.
Performs duties in accordance with target metrics and KPIs as defined by senior leadership
Maintains compliance to all regulatory requirements in local jurisdictions where work is performed
Duties - cont'd
Education Degree
Associate's Degree
Required Experience
2 years of experience
In lieu of related education, 4+ years' experience in one of the following areas or a combination of these fields will be considered:
Electro-mechanical
Mechanical
Millwright
Robotics and automation
PLC / software development
Control systems
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
Req ID: 40387
Job Category: Service/Technical Services
Heatherton, VIC, AU, 3189
STERIS Sustainability
Life at STERIS
