FIELD SERVICES ENGINEER – IT OPERATIONS & SERVICES

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As a Field Services Engineer reporting into the Senior Major Incident Manager you will help Support the Star Entertainment business through the flawless execution of specialised IT Field Service Engineer tasks.

A few of your responsibilities

• Provide timely and efficient I.T service resolution for supported equipment as required
• Ensure strict adherence to escalation procedures and strong engagement with other key stakeholders - I.T Operations / I.T Service Management / I.T Service Centre / Business Property Services
• Deployment of new and replacement I.T equipment
• Configuration of I.T equipment
• Ability to asses need for system reconfigurations (minor or significant)
• Ensure that desktop performance and reliability is maintained within agreed service levels

What we are looking for

• 2-3 years minimum in I.T Service support – with a working technical knowledge of networks, PCs / peripherals and platform Operating Systems and associated hardware
• Strong communication and stakeholder management
• Casino related industry experience desirable
• Experience within a customer service organisation
• Certifications / Methodology with ITIL Foundations is desirable
• Bachelor’s degree in information technology / MCSE / MCSA or CCNA certification advantageous would be desirable but not essential

As a skilled communicator, you adeptly manage multiple projects and issues with ease. Your proactive problem-solving approach helps prevent potential incidents, enhancing efficiency and ensuring smooth project execution. Your ability to navigate complex situations effectively is a testament to your strong communication and problem-solving skills.

Your role will be pivotal in shaping the success of our IT Operations and Services and reduce the impact for all technology Incidents. Join us in making a difference.

What can we offer you?

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• Flexible working arrangements
• 30% Discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships and dry-cleaning services
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Mental Health and Wellbeing services

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

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