AddressAbout the Company
Australia’s leading Retail Pharmacy group, CW Retail, is still to this day a family run business. Brands within CW Retail include Chemist Warehouse, My Chemist and My Beauty Spot. CW Retail has over 17,000employees working in over 500 stores and is still growing, which is why we need you!
About the Role
The Field Services Technician’s role is to execute the onsite IT tasks for our CW Retail store projects and developments in VIC, as well as providing onsite IT support and maintenance to our stores throughout VIC.
Salary Range: $73,000 - $80,000 + super
Key Responsibilities
As part of your role as a Field Services Technician you’ll be responsible for:
Installing and testing all IT devices onsite for store developments and IT projects on time and in full
Regularly scheduling onsite visits to audit the stores IT environment
Maintaining the IT environment at stores by cleaning, standardizing and optimizing the hardware
Performing onsite analysis, diagnosis and resolution for IT incidents that require an onsite presence
Ensuring our customers are satisfied that their IT devices are operating as expected
Creating and maintaining documented procedures for your project and daily tasks
Assisting third-party technicians with executing their IT tasks Qualifications, Experience and Skillsets.
Qualifications, Experience and Skillsets
Associate Degree, Advanced Diploma or Diploma in the relevant field is required, a Bachelor Degree is preferred.
Previous experience as an IT Field Services Technician or an IT Service Desk position.
Excellent customer services skills
Excellent technical and troubleshooting skills
Ability to understand requirements and documentation procedures
Ability to work effectively both independently and as part of a team
Application Process
Please apply by clicking ‘Apply Now’ and ensure all areas of the application are complete.
Please Note: All successful applicants will undergo an Australian Police Check.
Due to the number of applications we will not be advising unsuccessful applicants.
